Assistant Branch Manager Float, FT40

Socket.dev; Lowell (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jeanne D’Arc Credit Union in Lowell, MA is hiring a Float Assistant Branch Manager who will oversee Member Experience teams and support branch operations across multiple locations.

The role includes greeting members, handling complex transactions, initiating wires, notary services, audits, and staff training, while ensuring compliance and service excellence.

Qualifications

• Three years of related experience; supervisory experience preferred.
• Associate's degree required; National Mortgage Licensing System (NMLS) credentials required or obtained within 90 days of hire.
• Strong communication, confidentiality, diplomacy, and tact in interactions with members and staff.

Responsibilities

• Greet members and handle transactions, account openings, access services, wires, and service requests.
• Perform complex transactions including IRA, business, and fiduciary accounts; initiate domestic and international wires; process loan applications and funding with signing authority.
• Provide notary and medallion signature guarantees.
• Deescalate challenging member situations with sound judgment and problem-solving.
• Train new Member Experience team members and manage cash/balance checks and daily transactions.

Skills

Interpersonal skills

Communication

MS Office

Core banking system

Education

Associate's degree

Tools

Microsoft Office

Core Banking System

Job description

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs - we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Float Assistant Branch Manager

As a Float Assistant Branch Manager, you will work under the leadership of the AVP – Regional Branch Officer and Branch Officer to provide direction to and oversight of assigned Member Experience team members and serves as a resource for all branch functions and services. Welcomes members and non-members and performs various transactions accurately and efficiently. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices. Builds member relationships through education about products and services. Supports team members by assisting with challenging member questions and provides appropriate account overrides. Manages cash inventory and conducts timely branch audits. Manages branch location in the absence of the Branch Officer. Floats between any of our 8 locations to assist with coverage as needed.

Essential Functions & Responsibilities:

• Manages cash levels and performs weekly, monthly, and quarterly branch audits, including cashboxes, vault, ATMs, and TCRs.
• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding with authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Performs transactions of increased complexity, including IRA, business, and fiduciary account opening, initiates domestic and international wires, and takes applications and closes on home equity loans and lines of credit. Provides notary and medallion signature guarantee.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
• Provides appropriate overrides within Credit Union guidelines and limits. Serves as a role model and trains all new Member Experience team members within branch location.
• Performs individual settlement procedures, balances MSR or Teller cash drawer and daily transactions, and assists with or independently performs branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job-related duties as assigned.

Knowledge and Skills:

• Experience: Three years of related experience is required; previous supervisory experience preferred.
• Education: Associate's degree required or an equivalent combination of education and experience. Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 90 days of hire.
• Interpersonal Skills: Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Excellent written and verbal communication skills are required, including positive tone, explaining financial concepts clearly and concisely, managing difficult conversations, and skillfully diffusing upset members. Patience, active listening, and sound judgment are required. Ability to motivate and influence the actions of others. Must have the ability to understand and communicate products, services, and regulations.
• Other Skills: Proficient Microsoft Office skills and the ability to learn the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking, problem-solving, and practical application. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching, and lifting to 30 lbs. regularly.
• Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at [phone] ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.