Assistant Branch Manager, Align Credit Union, Amesbury, MA

Cooperative Credit Union Association; Amesbury (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Align Credit Union in Amesbury is seeking an Assistant Branch Manager to oversee daily branch operations, implement Credit Union policies, and assist the Branch Manager and Head Teller in coaching staff to meet goals.

You will handle member needs, process loans and new accounts, supervise personnel, ensure regulatory compliance, and maintain security controls while delivering friendly, professional service.

Qualifications

• 3-5 years of banking or similar experience required.
• Strong organizational and time management skills desired.
• Attention to detail essential for accuracy and compliance.
• Strong understanding of branch operations, policies, and regulatory requirements.

Responsibilities

• Exercise administrative control over day-to-day branch functions and explain policies.
• Supervise staff including interviewing, hiring, training, and evaluating performance.
• Coach and motivate staff to achieve individual and branch goals.
• Oversee staffing, performance appraisals, promotions and salary recommendations.
• Ensure staff are trained in all job functions and security procedures.
• Attend to member needs including new accounts and loan processing; perform teller duties if necessary.
• Step in as Branch Manager in their absence and uphold audit guidelines.

Skills

Banking experience

Organizational skills

Time management

Attention to detail

Branch operations knowledge

Education

Associate's degree or specialized training

Job description

Align Credit Union is seeking an Assistant Branch Manager for the Amesbury Branch.

Responsibilities

• Exercising administrative control over the day-to-day functions of the branch office, including implementation of Credit Union policy and explanation of Credit Union programs, policies and objectives.
• Carries out supervisory responsibilities including interviewing, hiring and training employees, appraisal performances, rewarding and disciplining employees, addressing complaints and resolving problems.
• Responsible for working with the Branch Manager & Head Teller to help coach, train & motivate staff to achieve individual and branch goals as well as motivating the staff to achieve those goals.
• Supervises all branch personnel, delegates and assigns staff as required and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions and salary recommendations.
• Ensures that staff is trained in all phases of their respective jobs.
• Acts as a member service representative in attending to the needs of existing and prospective members including new accounts, processing loans, handling member complaints and inquires and when necessary performing teller functions.
• Assumes the duty of Branch Manager in their absence and all of the duties and responsibilities that the position entails.
• Ensuring that all branch operations are in accordance with governmental and regulatory policies & procedures and audit guidelines.
• Maintaining prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or expense, while being mindful of Align Credit Union’s reputation & building relationships with members in a positive manner.
• Ensures staff receives continuous training on Security and Robbery procedures.
• Assumes the responsibilities as head teller in their absence.
• Assists in developing and implementing new procedures for the Credit Union while staying current on all existing policies and procedures.
• Ensures that adequate supplies and equipment are available for personnel.
• To complete all basic training required and to obtain NMLS.
• Ensure the branch is error free.
• Participates in community affairs as necessary to enhance the Credit Union’s professional image.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $27.00 - $34.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Monday-Friday 7:30AM-5:00PM and fluctuating Saturdays 8:45AM-12:30PM

Requirements/Skills Needed

• Three to five years of banking or similar experience.
• An associate's degree, or specialized training or license.
• Strong organizational skills and time management skills.
• Attention to detail.
• Strong understanding of branch operations, policies, and regulatory requirements.