Assistant Branch Manager

Align Credit Union; Amesbury (MA); On-site; USD 56,000 - 71,000; Full time

Job summary

Align Credit Union in Amesbury, MA, seeks a Branch Support professional to assist the Branch Manager with daily operations, staff coaching, and member service. The role supports sales goals while maintaining an error‑free environment and ensures smooth operations in the absence of the Branch Manager.

The position runs Monday–Friday with occasional Saturday shifts and a 40‑hour workweek. The base pay range is $27.00 to $34.00 per hour, with compensation reflecting experience and certifications.

Qualifications

• Experience supervising branch staff and daily operations.
• Ability to train and coach staff to meet goals.
• Knowledge of Credit Union policies and regulatory guidelines.
• Provide excellent member service and handle inquiries.
• Must obtain NMLS certification as part of the role.

Responsibilities

• Supervise day‑to‑day branch operations and staff.
• Coach and train Head Teller and team to achieve sales goals.
• Ensure adherence to policies, procedures and audit guidelines.
• Handle member accounts, loans, complaints and inquiries.
• Act as Branch Manager in their absence and supervise staff.
• Maintain security controls and minimize risk at the branch.
• Assist in implementing new procedures and resources.
• Engage with the community to promote Align Credit Union.

Skills

Branch management experience

People management

Training & coaching

Customer service

Regulatory compliance

Security procedures

Education

NMLS certification

Job description

Responsible for assisting the Branch Manager in the direction and guidance of the daily operations of the branch. Trains, directs, and assists the Head Teller to achieve branch sales goals while maintaining an error free branch. Ensures that members are promptly and professionally served. Acts as Branch Manager when necessary.

Essential Functions & Responsibilities

• Exercising administrative control over the day‑to‑day functions of the branch office, including implementation of Credit Union policy and explanation of Credit Union programs, policies and objectives.
• Carries out supervisory responsibilities including interviewing, hiring and training employees, appraisal performances, rewarding and disciplining employees, addressing complaints and resolving problems.
• Responsible for working with the Branch Manager & Head Teller to help coach, train & motivate staff to achieve individual and branch goals as well as motivating the staff to achieve those goals.
• Supervises all branch personnel, delegates and assigns staff as required and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions and salary recommendations. Ensures that staff is trained in all phases of their respective jobs.
• Acts as a member service representative in attending to the needs of existing and prospective members including new accounts, processing loans, handling member complaints and inquiries and when necessary performing teller functions.
• Assumes the duty of Branch Manager in their absence and all of the duties and responsibilities that the position entails.
• Ensuring that all branch operations are in accordance with governmental and regulatory policies & procedures and audit guidelines.
• Maintaining prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or expense, while being mindful of Align Credit Union’s reputation & building relationships with members in a positive manner. Ensures staff receives continuous training on Security and Robbery procedures.
• Assumes the responsibilities as head teller in their absence.
• Assists in developing and implementing new procedures for the Credit Union while staying current on all existing policies and procedures.
• Ensures that adequate supplies and equipment are available for personnel.
• To complete all basic training required and to obtain NMLS.
• Ensure the branch is error free.
• Participates in community affairs as necessary to enhance the Credit Union’s professional image.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $27.00 - $34.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Role

Responsible for assisting the Branch Manager in the direction and guidance of the daily operations of the branch. Trains, directs, and assists the Head Teller to achieve branch sales goals while maintaining an error free branch. Ensures that members are promptly and professionally served. Acts as Branch Manager when necessary.

Monday-Friday 7:30AM-5:00PM and fluctuating Saturdays 8:45AM-12:30PM
40 hours per week