Assistant Branch Manager

Align Credit Union; Lowell (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Align Credit Union in Lowell, MA is seeking an experienced Branch Manager to oversee daily branch operations, support the Branch Manager in direction, and coach the Head Teller to meet sales goals while maintaining an error-free environment.

The role emphasizes exemplary member service, supervision of staff—including interviewing, hiring, training, and performance reviews—and ensuring compliance with policy, security controls, and audit guidelines while representing the credit union in the

Qualifications

• Oversee branch operations under Branch Manager guidance.
• Train and supervise staff, including Head Teller.
• Ensure prompt, professional member service.
• Maintain policy, security and audit compliance.
• Assist in hiring, training and performance reviews.
• Complete training and obtain NMLS as required.

Responsibilities

• Assist in directing daily branch operations.
• Coach Head Teller to meet sales goals.
• Ensure prompt, professional member service.
• Act as Branch Manager when necessary.
• Supervise staff and handle hiring and training.
• Maintain compliance with policies and audits.
• Uphold security controls and protect assets.
• Represent Align in community outreach.
• Support in new procedures and supplies management.
• Complete required basic training and obtain NMLS.

Job description

Essential Functions & Responsibilities:

Responsible for assisting the Branch Manager in the direction and guidance of the daily operations of the branch. Trains, directs, and assists the Head Teller to achieve branch sales goals while maintaining an error free branch. Ensures that members are promptly and professionally served. Acts as Branch Manager when necessary.

Exercising administrative control over the day-to-day functions of the branch office, including implementation of Credit Union policy and explanation of Credit Union programs, policies and objectives.

Carries out supervisory responsibilities including interviewing, hiring and training employees, appraisal performances, rewarding and disciplining employees, addressing complaints and resolving problems.

Responsible for working with the Branch Manager & Head Teller to help coach, train & motivate staff to achieve individual and branch goals as well as motivating the staff to achieve those goals.

Supervises all branch personnel, delegates and assigns staff as required and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions and salary recommendations. Ensures that staff is trained in all phases of their respective jobs.

Acts as a member service representative in attending to the needs of existing and prospective members including new accounts, processing loans, handling member complaints and inquires and when necessary performing teller functions.

Assumes the duty of Branch Manager in their absence and all of the duties and responsibilities that the position entails.

Ensuring that all branch operations are in accordance with governmental and regulatory policies & procedures and audit guidelines.

Maintaining prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or expense, while being mindful of Align Credit Union’s reputation & building relationships with members in a positive manner. Ensures staff receives continuous training on Security and Robbery procedures.

Assumes the responsibilities as head teller in their absence.

Assists in developing and implementing new procedures for the Credit Union while staying current on all existing policies and procedures.

Ensures that adequate supplies and equipment are available for personnel.

To complete all basic training required and to obtain NMLS.

Ensure the branch is error free.

Participates in community affairs as necessary to enhance the Credit Union’s professional image.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $27.00 - $34.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.