Assistant Branch Manager

Central-Bancshares,-Inc.; Pleasant Valley Township (IA); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Central-Bancshares,-Inc. Bettendorf is seeking an Assistant Branch Manager to supervise tellers, promote banking products, and ensure efficient service to customers. You will assist with loan processing, deposits, and staff scheduling under the Branch Manager's guidance.

The role emphasizes leadership, coaching Retail staff, and maintaining branch operations with a focus on customer service and accuracy in cash handling and audits.

Formación

• Experience in promoting bank products and cross-selling opportunities.
• Ability to supervise and schedule Retail staff for efficiency.
• Experience in handling customer service and resolving complaints.

Responsabilidades

• Promote products and services and maintain knowledge of offerings.
• Identify and pursue selling opportunities with customers and record sales.
• Supervise, coach, and schedule Retail staff for efficiency and coverage.
• Collaborate with Branch Manager to prepare staff performance reviews.
• Complete consumer loans from application to closing.
• Open and close all types of deposit accounts.
• Handle customer complaints and counsel on policy issues.
• Assist Branch Manager in their absence at Bettendorf location.
• Perform all functions related to safe deposit boxes and cash drawers.
• Conduct branch cash audits.

Conocimientos

Customer service

Staff supervision

Product promotion

Scheduling

Coaching

Educación

Post secondary education / banking knowledge

Descripción del empleo

Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Bettendorf is responsible for supervising and scheduling all tellers to ensure efficiency. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Bettendorf location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

Requirements

POSITION REQUIREMENTS:

• Must have the ability to work a flexible work schedule including Saturdays.
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Retail employees at all locations based upon customer and location needs