Assistant Branch Manager

CBI Bank & Trust; Pleasant Valley Township, Northern (IA, KY); Hybrid; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

CBI Bank & Trust in Bettendorf is seeking an Assistant Branch Manager to supervise tellers, support daily teller operations, and maximize customer service efficiency. The role involves coaching staff, promoting bank products, and assisting the Branch Manager in their absence at the Bettendorf location.

The ideal candidate has banking exposure, a solid service mindset, and flexibility to work Saturdays. This position emphasizes cross-selling and accurate processing of transactions across all

Qualifikationen

• Flexible schedule including Saturdays.
• Satisfactory work record adhering to Bank Policies.
• Post high school education or one year in banking preferred.
• Bank reserves right to schedule Tellers/FSRs by location and needs.

Aufgaben

• Supervise and schedule tellers to ensure efficiency and service coverage.
• Process teller transactions accurately and courteously for bank customers.
• Actively promote products and services and maintain knowledge of offerings.
• Prepare performance reviews for Retail staff with Branch Manager.
• Open and close all types of deposit accounts and handle consumer loans from application to closing.
• Assist with Branch Manager responsibilities in their absence at Bettendorf location.
• Perform safe deposit box duties including opening, closing, maintenance and access.
• Operate teller cash drawer and conduct branch cash audits.

Kenntnisse

Sales skills

Customer service

Supervisory skills

Coaching

Cash handling

Banking knowledge

Ausbildung

Post-secondary education

Banking experience (1 year)

Jobbeschreibung

Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Bettendorf is responsible for supervising and scheduling all tellers to ensure efficiency. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Bettendorf location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

POSITION REQUIREMENTS:

• Must have the ability to work a flexible work schedule including Saturdays.
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs