Assistant Branch Manager

CBI Bank & Trust; Muscatine (IA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CBI Bank & Trust in Muscatine, IA seeks an Assistant Branch Manager to supervise tellers, promote products, and supervise Retail staff. You will work with the Branch Manager to drive service excellence and sales at both Muscatine locations.

The role includes coaching staff, conducting performance reviews, and handling consumer loans from application to closing, plus opening and closing deposit accounts and resolving customer issues.

Qualifications

• Supervise and schedule tellers to ensure efficiency at both Muscatine locations.
• Identify and pursue selling opportunities; record sales as trained.
• Coach and schedule Retail staff; assist Branch Manager in evaluations.
• Process consumer loans from application to closing and manage deposit accounts.

Responsibilities

• Supervise tellers and schedule staffing to maintain service levels.
• Promote bank products and services; maintain knowledge of offerings.
• Record sales and cross-sell opportunities with customers and prospects.
• Prepare performance reviews for Retail staff; assist Branch Manager as needed.
• Complete consumer loan processes from application to closing.
• Open/close deposit accounts and handle customer service issues.
• Counsel customers on policy exceptions and special problems.
• Assist with Branch Manager duties in their absence at Muscatine location.
• Perform safe deposit box duties and cash audits.

Skills

Teller supervision

Sales & cross-selling

Staff coaching

Performance reviews

Consumer loans processing

Deposit accounts management

Customer service

Problem resolution

Branch operations

Education

Post high school education / banking experience

Job description

Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Muscatine is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

• Can complete the HPG sales process
• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Muscatine location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

Requirements

POSITION REQUIREMENTS:

• Must have the ability to work a flexible work schedule
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs