Assistant Branch Manager

First Commerce Bank; Freehold (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Job summary

First Commerce Bank seeks a Branch Operations professional to support the Branch Manager in delivering financial services to customers in the local community. You will help manage inside and outside sales, branch functions, and business development to drive growth and profitability.

You will play a key role in maintaining the bank’s image through proactive customer service, ensuring staff training, coaching the team, and adhering to banking policies while supporting community engagement.

Qualifications

• Education/Training: High School Diploma or equivalent; education beyond a High School Diploma or equivalent preferred; specialized banking education/training; valid driver's license.
• Minimum three (3) years related experience.

Responsibilities

• Assists the Branch Manager in managing the Branch Office in order to meet the financial services needs of customers in the given community market area.
• Assists in managing all inside and outside sales, branch functions, and business development activities to achieve growth, excellent customer service, and profitability for the Bank.
• Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank.
• Ensures customer retention as well as growth of the branch and its team.
• Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives.
• Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques.
• Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership.
• Serves as an active member of the office customer service team and is held accountable for sales performance; generates deposits and loans to increase Bank profitability.
• Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
• Maintains proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers and performs alarm tests.
• Conducts regular self-audits within branch.
• Prepares outgoing wires.
• Places stops and holds on accounts as required.
• Ensure timely review of various branch reports for accuracy and ensures timely submission of required reporting.
• Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification.
• Participates and coordinates weekly branch meetings.
• Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.
• Participates in branch planned community events

Skills

English proficiency

Mathematics

Interpersonal skills

Communication

Customer service

Sales

Leadership

Management

Supervisory skills

Organizational skills

Project management

Problem solving

Bank products knowledge

Bank policies & procedures

Regulatory knowledge

Branch/teller operations

Cash/ATM procedures

PC literacy

Physical capability

Education

High School Diploma or equivalent

Education beyond High School preferred

Specialized banking education/training

Valid driver’s license

Job description

BASIC QUALIFICATIONS

Comprehensive Benefits Package

Education/Training: High School Diploma or equivalent; education beyond a High School Diploma or equivalent preferred; specialized banking education/training; valid driver's license.

• Skills:** Proficient in English, mathematics, interpersonal relations, communication, customer service, and sales; demonstrated leadership, management, and supervisory abilities; strong organizational and project management skills; problem-solving capability; thorough knowledge of bank products, services, policies, procedures, and federal banking regulations; expertise in branch and teller operations, cash/ATM procedures; proficient PC skills; ability to lift 50 lbs.
• Experience:** Minimum three (3) years related experience.

GENERAL RESPONSIBILITIES

Responsible for assisting the Branch Manager in managing the Branch Office in order to meet the financial services needs of customers in the given community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan; ensuring office compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

ESSENTIAL DUTIES

• Assists the Branch Manager in managing the Branch Office in order to meet the financial services needs of customers in the given community market area as follows:
• Assists in managing all inside and outside sales, branch functions, and business development activities to achieve growth, excellent customer service, and profitability for the Bank.
• Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank.
• Ensures customer retention as well as growth of the branch and its team.
• Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives.
• Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques.
• Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership.
• Serves as an active member of the office customer service team and is held accountable for sales performance; generates deposits and loans to increase Bank profitability.
• Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
• Maintains proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers and performs alarm tests.
• Conducts regular self-audits within branch.
• Prepares outgoing wires.
• Places stops and holds on accounts as required.
• Ensure timely review of various branch reports for accuracy and ensures timely submission of required reporting.
• Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification.
• Participates and coordinates weekly branch meetings.
• Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.
• Participates in branch planned community events