Branch Manager

West Michigan Credit Union; Grand Rapids (MI); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Healthcare, dental, vision insurance,…

Health Savings Account plus company co

401K plus company contributions

Paid time off (10 holidays, PTO, b-day

Education reimbursement

Annual merit raises

Employee Assistance Program

Job summary

West Michigan Credit Union is seeking a Branch Manager in Grand Rapids to supervise daily branch operations, guide staff, and cultivate a high-performance culture. The role emphasizes member satisfaction, growth, and achieving branch goals.

Ideal candidates bring leadership, HR experience, and a drive to meet sales targets while ensuring regulatory compliance and operational excellence. This is an on-site leadership opportunity within the West Michigan community.

Qualifications

• Experience leading a team in a branch setting.
• Ability to meet sales targets and production goals.
• Familiarity with industry rules and regulations.
• Results-driven and member-focused.
• Strong leadership and HR management skills.

Responsibilities

• Meet goals and metrics.
• Direct all operational aspects including member service, HR, administration, and referral, loan, and other sales goals.
• Provide training, coaching, development, and motivation to branch team members.
• Assist the branch's team with new accounts and lending.
• Identify areas for improvement and propose corrective actions.
• Address member and team member satisfaction issues promptly.
• Adhere to high ethical standards and comply with regulations and laws.

Skills

Management experience

Sales targets

Leadership

HR management

Regulatory knowledge

Education

Bachelor's degree in Business Administration or related field

Job description

Description

WMCU is looking for a motivated individual to join our team as Branch Manager in Grand Rapids. In this role, you will oversee all aspects of branch operations, including guiding and supporting team members to ensure efficient and effective daily operations. You will play a key role in fostering a positive, high-performance culture, driving member satisfaction, and optimizing overall branch performance. The ideal candidate will be an engaged, hands‑on leader with a strong commitment to the growth and success of the credit union, focused on implementing strategies that enhance productivity and achieve goals.

What We’re Looking For:

• Management experience preferred but not required.
• Ability to meet sales targets and production goals.
• Familiarity with industry’s rules and regulations.
• Results driven and member focused.
• Leadership and human resources management skills.
• BS in Business Administration or related field is a plus.

What You’ll Do:

• Meet goals and metrics.
• Direct all operational aspects including member service, human resources, administration, and referral, loan, and other sales goals.
• Bring out the best of branch’s team members by providing training, coaching, development, and motivation.
• Assist the branch's team with new accounts and lending.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Address member and team member satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Our Benefits:

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raisesEmployee Assistance Program

Your Future:

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.

Who We Are:

WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.