Senior Retail Manager

Argent Federal Credit Union; Town of Chester (NY); On-site; USD 85,000 - 127,000; Full time

Job summary

Argent Credit Union's Senior Retail Manager provides strategic leadership across an assigned group of branches, leading and developing the Branch Managers who run daily operations. The role involves multi-branch leadership, staff development, and ensuring compliance across locations.

Based in Retail, the role reports to the Vice President of Retail and requires regular travel between branch locations to implement strategic initiatives and improve performance while maintaining high service

Qualifications

• Seven years of branch operations and member experience.
• At least five years of branch management experience.
• Experience leading other managers or multiple units preferred.
• Bachelor's degree preferred in finance or business.

Responsibilities

• Provide strategic leadership across multiple branches and develop Branch Managers who run daily operations.
• Lead staffing, market expansion and development initiatives in partnership with Retail leadership.
• Monitor branch performance, ensure compliance, audits and security controls across all locations.
• Conduct evaluations, coaching, and development to meet production targets and strategic initiatives.

Skills

Leadership

People management

Strategic planning

Staff development

Communication

Sales skills

Education

Bachelor's degree preferred (finance or business)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Retail Manager

Chester, VA, US

1 Attachments

5 days ago Requisition ID: 1167

Salary Range: $84,614.25 To $126,921.37 Annually

Senior Retail Manager- Argent Credit Union
Job Description

Argent Credit Union's Senior Retail Manager provides strategic leadership across an assigned group of branches, leading and developing the Branch Managers who run daily operations. The role is based in Retail, reports to the Vice President of Retail, and requires regular travel between branch locations.

Multi-branch leadership and strategy: The manager coaches and develops Branch Managers and directs the rollout of organizational strategies across multiple branches. The role partners with the Vice President of Retail on staffing, market expansion and development initiatives. It also analyzes branch activity reports to recommend improvements in growth and efficiency, and makes sure compliance, audit and security controls are followed at all assigned locations.

Performance and service management: Responsibilities include conducting quarterly and annual evaluations of Branch Managers and recommending improvement, recognition or promotion. The manager oversees performance evaluations, corrective action and coaching for branch teams. The role also partners with Member Experience and Training to strengthen product knowledge across the Retail platform and personally resolves escalated or complex member and team issues. When there are vacancies, leave or turnover, the manager provides hands‑on branch coverage.

Core competencies: The position emphasizes decision making, leadership, management across multiple locations, personal effectiveness, teamwork, strategic planning, business ethics, communication, conflict resolution, innovation, performance coaching, sales skills and multi‑unit leadership.

Qualifications and employment terms: Candidates need seven years of branch operations and member experience and at least five years of branch management experience. Experience leading other managers or multiple units is preferred. The role involves typical indoor office work across multiple branches, regular driving between locations, and handling light to medium weights of 1 to 25 pounds.

Additional requirements:

• Bachelor's degree preferred, with a concentration in finance or a business‑related field
• Proven relationship‑building experience in a financial institution or similar environment
• Demonstrated success meeting production targets and strategic initiatives
• Ability to lead and prioritize across multiple branches at the same time