Assistant Branch Leader: Customer Relationships & Growth

Consumers National Bank; Salem (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Professional development

Supportive team culture

Community impact

Job summary

Consumers National Bank in Salem, OH is seeking an Assistant Branch Relationship Manager to lead in the Branch Relationship Manager's absence, coach staff, and deliver outstanding customer service.

This role emphasizes developing team, growing customer relationships, handling deposits and loans, and maintaining smooth branch operations to achieve service and sales goals. Join a supportive, community-focused bank.

Qualifications

• Experience in banking or customer-facing roles with leadership responsibilities.
• Strong communication and problem-solving skills.
• Ability to identify customer needs and provide suitable financial solutions.

Responsibilities

• Support daily branch operations and act as branch leader in the Manager's absence.
• Coach and develop branch staff to meet service and sales goals.
• Deliver exceptional customer experiences and resolve concerns.
• Grow customer relationships through needs-based conversations and referrals.
• Open and maintain consumer and business deposit accounts.
• Process consumer loan applications and perform related transactions.
• Handle Relationship Banker transactions and account servicing.
• Assist with scheduling, security, compliance, and operations excellence.
• Generate referrals and new business opportunities to drive branch growth.

Skills

Leadership

Communication

Problem-solving

Customer service

Relationship banking

Notary Public

NMLS registrations

Banking operations

Education

High school diploma or equivalent

Job description

Consumers National Bank in Salem, OH is seeking an Assistant Branch Relationship Manager to lead in the Branch Relationship Manager's absence, coach staff, and deliver outstanding customer service.

This role emphasizes developing team, growing customer relationships, handling deposits and loans, and maintaining smooth branch operations to achieve service and sales goals. Join a supportive, community-focused bank.