Branch Sales & Service Leader

F.N.B. Corporation; Boardman Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

F.N.B. Corporation in Boardman, Ohio seeks an Assistant Branch Manager to lead branch sales efforts, manage referrals and customer relationships, and coach staff. The role emphasizes delivering excellent service while adhering to bank policies and building a referral network.

The ideal candidate will have a High School diploma or GED, 2+ years related experience, and strong communication and organizational skills. This is a full-time on-site position in retail banking.

Qualifications

• High School or GED Required.
• Minimum 2 years of related experience.
• Excellent customer service skills.
• Excellent written and verbal communication.
• Knowledge of banking policies, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through referral management and outbound calls.
• Input and maintain referrals, customers, and applicants with data accuracy.
• Assist with daily sales activity and branch staff coaching.
• Schedule work, monitor workflow, and manage vault cash.
• Oversee opening/closing procedures and teller transactions as needed.
• Perform other duties as assigned and ensure compliance with policies.
• Understand and manage risk as part of daily duties.

Skills

Customer service excellence

Communication skills

Sales skills

Referral management

Attention to detail

PC literacy

Cross-functional collaboration

Relationship building

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation in Boardman, Ohio seeks an Assistant Branch Manager to lead branch sales efforts, manage referrals and customer relationships, and coach staff. The role emphasizes delivering excellent service while adhering to bank policies and building a referral network.

The ideal candidate will have a High School diploma or GED, 2+ years related experience, and strong communication and organizational skills. This is a full-time on-site position in retail banking.