Branch Relationship Manager

Consumers National Bank; Salem (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Consumers National Bank in Salem, OH is seeking a Branch Relationship Manager to lead our Salem location. This role combines leadership, sales growth, and operational excellence to strengthen customer relationships and drive branch performance.

You will coach a small team, expand existing relationships, generate new deposits and loan opportunities, and ensure adherence to all policies and regulatory requirements while delivering an exceptional customer experience.

Qualifications

• 4-year degree in a business-related field or equivalent experience.
• 5+ years of service industry management experience, banking experience preferred.
• Experience calling on and developing business with current and prospective client base.
• Proven ability to manage and develop staff.
• Excellent interpersonal, listening, written, and oral communication skills.
• Strong knowledge of consumer protection and lending laws and regulations.
• Analytical, mathematical, and problem-solving abilities.
• Active involvement in external professional and community organizations.
• Ability to prioritize and execute tasks under pressure.
• Customer service oriented with a strong service mindset.
• Proficiency with Microsoft Office and banking software.

Responsibilities

• Lead daily branch operations to ensure efficiency and accuracy.
• Drive sales growth by expanding deposit and lending relationships.
• Coach, develop, and motivate branch staff to meet performance targets.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Provide exceptional customer experience and community-focused service.

Skills

Relationship management

Staff development

Sales & business development

Customer service

Regulatory compliance

Analytical problem-solving

Community/external involvement

Education

4-year degree in business-related field

Tools

Microsoft Office

Banking software

Job description

Description

As a result of an upcoming retirement, Consumers National Bank has a unique opportunity for an individual to join our team and step into a well-established role with a history of success and community impact.

At Consumers National Bank, our employees are the driving force behind our mission: to make a difference in our communities. We foster a collaborative, community-focused culture where achievements are recognized, employees are empowered, and relationships matter both within our teams and with the customers we serve.

We are seeking a Branch Relationship Manager to lead our Salem location. This role is responsible for the overall success of the branch, combining leadership, sales growth, and operational excellence. You will drive business development by expanding existing customer relationships and generating new deposit and lending opportunities, while also supporting and growing the branch’s consumer loan portfolio.

In this position, you’ll oversee daily branch operations to ensure efficiency, accuracy, and an exceptional customer experience. You’ll lead, coach, and develop your team to meet performance and service expectations, fostering a positive, accountable, and customer-focused environment. You will also ensure adherence to all policies, procedures, and regulatory requirements, including compliance, security, and fraud prevention standards.

The ideal candidate is a relationship-driven leader who is passionate about community banking, motivated by sales and growth, and committed to developing high-performing teams. You bring a strong customer focus, sound judgment, and the ability to balance business results with an exceptional service experience.

We offer competitive compensation, a comprehensive benefits package, and a supportive, team-oriented work environment where you can grow as a leader and make a meaningful impact.

Background, credit, and employment checks are required.
Consumers National Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.

Requirements

• 4-year degree in a business-related field or a combination of education and experience
• Minimum of 5+ years of service industry management experience, with current or prior banking experience preferred.
• Experience calling on and developing business with current and prospective client base
• Proven ability to manage and develop staff
• Exceptional interpersonal, listening, written, and oral communication skills
• Sound understanding of the laws and regulations related to consumer protection and lending
• Well-developed analytical, mathematical, and creative problem-solving skills
• Demonstrated commitment to excellence through continued involvement in external professional and community organizations
• Ability to effectively prioritize and execute tasks while under pressure
• Exceptional customer service skills with strong customer service orientation
• Skilled in Microsoft Office Suite, banking software, and the use of regular office equipment