Assistant Branch Relationship Manager

Consumers Bancorp, Inc.; Salem (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional development and career-op

Supportive team culture

Community impact

Job summary

Consumers National Bank in Salem is seeking an Assistant Branch Relationship Manager to partner with the Branch Relationship Manager in delivering exceptional service, supporting branch operations, and growing customer relationships.

You will lead the team in the manager's absence, coach staff, handle deposits and loan applications, and generate referrals to drive branch growth while maintaining compliance and a customer-focused culture.

Qualifications

• High school diploma or equivalent
• Five or more years of banking, financial services, or customer-facing experience preferred
• Experience with deposit accounts, consumer lending, or relationship banking preferred
• Strong leadership, communication, and problem-solving skills
• Proven ability to identify customer needs and recommend appropriate financial solutions
• Ability to obtain and maintain Notary Public and NMLS registrations
• Strong computer, organizational, and time-management skills

Responsibilities

• Support daily branch operations and serve as branch leader in the Manager's absence.
• Coach, train, and support branch employees to achieve service and sales goals.
• Deliver exceptional customer experiences and resolve customer concerns.
• Build and deepen customer relationships through needs-based conversations and referrals.
• Open and maintain consumer and business deposit accounts.
• Accept, process, and close consumer loan applications.
• Perform Relationship Banker transactions and account servicing.
• Assist with branch scheduling, security, compliance, and operational excellence.
• Generate referrals and new business opportunities that support branch growth.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Education

Notary Public

NMLS registrations

Job description

Description

Make a Difference in Community Banking

Consumers National Bank is seeking an experienced banking professional to join our Salem team as an Assistant Branch Relationship Manager. This leadership role partners with the Branch Relationship Manager to deliver exceptional customer service, support branch operations, develop team members, and grow customer relationships.

If you are passionate about helping customers achieve their financial goals while leading a high-performing team, we'd like to hear from you.

Why Join Consumers National Bank?

• Competitive compensation and comprehensive benefits
• Professional development and advancement opportunities
• Supportive, team-oriented culture
• Opportunity to make a meaningful impact in the communities we serve

Key Responsibilities

• Support daily branch operations and serve as branch leader in the Manager's absence.
• Coach, train, and support branch employees to achieve service and sales goals.
• Deliver exceptional customer experiences and resolve customer concerns.
• Build and deepen customer relationships through needs-based conversations and referrals.
• Open and maintain consumer and business deposit accounts.
• Accept, process, and close consumer loan applications.
• Perform Relationship Banker transactions and account servicing.
• Assist with branch scheduling, security, compliance, and operational excellence.
• Generate referrals and new business opportunities that support branch growth.

Requirements

• High school diploma or equivalent required.
• Five or more years of banking, financial services, or customer-facing experience preferred.
• Experience with deposit accounts, consumer lending, or relationship banking preferred.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to identify customer needs and recommend appropriate financial solutions.
• Ability to obtain and maintain Notary Public and NMLS registrations.
• Strong computer, organizational, and time-management skills.