Assistant Branch Leader – Coaching & Operations

My-Credit-Union; BLOOMINGTON (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

STD

LTD

PTO

Tuition Reimbursement

401(k) Matching

Paid holidays

Job summary

MY CREDIT UNION in Bloomington, MN is seeking an Assistant Branch Manager to lead daily operations, coach staff, and participate in structured leadership development. The role partners with the Branch Manager and Director of Branch Operations to build strong operational knowledge, staff leadership skills, and confidence in running a high‑performing branch environment.

The position emphasizes hands‑on leadership, service excellence, and cross‑training with a strong focus on delivering an

Qualifications

• High school diploma, GED, or equivalent required.
• Three to five years’ experience in consumer collection work.
• Credit union experience preferred.
• Knowledge of collection and bankruptcy regulations.
• Excellent communication skills.
• Excellent negotiation skills.
• Must be bondable with integrity and trustworthiness.
• Working knowledge of core processing systems.
• Attention to detail and accuracy in a deadline-driven environment.
• Proficient in Microsoft Office applications.
• Bi-lingual skills helpful.

Responsibilities

• Provides member and staff support consistent with MY CREDIT UNION’s Mission Statement.
• Represents the Credit Union professionally, offering prompt, efficient, and accurate service in the processing of transactions.
• Actively cross-sells and maintains up-to-date knowledge of all products and services.
• Assists with handling sensitive member relations issues and explaining policies and procedures.
• Works closely with the Branch Managers and Director of Branch Operations to understand and support daily branch leadership.
• Assists with staff scheduling to ensure efficient branch operations.
• Provides leadership, motivation, direction, and guidance to staff through effective communication, coaching, and reinforcement of expectations.
• Conducts weekly coaching sessions, role-playing, and one-on-ones with staff to support development.
• Supports cross-training efforts and helps identify training needs to ensure the team is highly knowledgeable and effective.
• Supports daily operational activities including account opening, transactions, sales activities, and branch maintenance.
• Begins developing proficiency in reviewing monthly production reports (lending, account opening, transactions, training, and overtime).
• Monitors branch activity, including cross-selling services, loan volume, new account openings, and transactions.
• Provides backup support during staffing shortages, vacations, or absences to ensure smooth branch operations.
• Helps create a positive branch culture that emphasizes teamwork, service, professional growth, engagement, and fun.
• Participates in staff meetings, pipeline reviews, role-playing exercises, and team development activities.
• Demonstrates strong alignment with the Member Advantage AIDINC process.
• Actively participates in leadership development and branch management training programs.
• Engages in continuous learning to develop the skills required to eventually lead a branch.
• Works under the mentorship of the Branch Manager and Director to gain comprehensive knowledge of staffing, operations, service, sales, and compliance.

Skills

Excellent communication skills

Negotiation skills

Team leadership

Coaching and development

Attention to detail

Education

High school diploma / GED or equivalent

Tools

Microsoft Office

Core banking systems

Dealer program & collection systems

Job description

MY CREDIT UNION in Bloomington, MN is seeking an Assistant Branch Manager to lead daily operations, coach staff, and participate in structured leadership development. The role partners with the Branch Manager and Director of Branch Operations to build strong operational knowledge, staff leadership skills, and confidence in running a high‑performing branch environment.

The position emphasizes hands‑on leadership, service excellence, and cross‑training with a strong focus on delivering an