Assistant Boutique Manager, Madison Ave

Van Cleef & Arpels; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Van Cleef & Arpels in New York seeks an Assistant Boutique Manager to elevate client experiences and lead a luxury sales team while upholding the Maison’s standards. The role requires supervisory leadership, a bachelor’s degree, and the ability to travel.

Reporting to the Boutique Director, you will drive sales, coach staff, and manage operations to deliver flawless service from front desk to back-office, including stock, CRM, and visual merchandising.

Qualifications

• Bachelor’s degree required.
• Luxury sales experience preferred (4+ years).
• Strong selling/closing skills and excellent communications.
• Ability to travel.

Responsibilities

• Assist Boutique Director in supporting and guiding the team in operations and policy adherence.
• Represent Van Cleef & Arpels as an ambassador networking within the community.
• Help the team achieve performance goals through feedback, coaching, closing, and scheduling.
• Liaise with corporate on stock-level, CRM initiatives, and operations.
• Provide excellent customer service and elevate boutique experiences to grow sales.
• Ensure back-office operations and displays are merchandised to maximize sales.

Skills

Supervisory experience

Leadership

Sales closing

Customer service

Interpersonal skills

Problem solving

Languages (foreign language preferred)

Excel

Word

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

Are you a good match?

The ideal candidate for this role will be responsible for elevating client experiences and nurturing client relationships. Prior supervisory experience is required. The ability to motivate the team and quickly solve sales-related issues is required. Ability to provide solutions to clients’ needs. This role also requires strong selling/closing skills, strong computer skills- Excel and Work proficiency. Foreign language ability applicable to the market is preferred. Bachelor’s degree is required. Luxury sales experience with 4 years in a luxury retail environment is preferred. We are also looking for excellent communications and problem-solving skills and strong interpersonal skills. The ability to travel is a must.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for assisting the Boutique Director with the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams, and reaching a sustainable high quality of service. As an Assistant Boutique Manager, you must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

In This Role, You Will

• Assist Boutique Director in supporting and guiding the team in all aspects of operations including policy & procedures and corporate directives
• Represent Van Cleef & Arpels as an ambassador networking within the community
• Help the team achieve performance goals through feedback, coaching, closing, and maintaining proper floor coverage by optimal scheduling
• Liaise with corporate on stock-level, CRM initiatives, and Operations
• Provide excellent customer service and help team nurture and elevate boutique experiences to support growth of sales
• Show perfect knowledge of the back-office operations and ensures products and displays are merchandised effectively to maximize sales.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

Expected Salary Range- $110,000 -$120,000 yearly.

This role is annual bonus eligible.