Boutique Assistant - Boston

Richemont; Boston (MA); Vor Ort; USD 37.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental

Vision

HSA/FSA

Life insurance

Disability coverage

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Zusammenfassung

Richemont Iberia SL in Boston invites applications for a Boutique Support role at Van Cleef & Arpels. You will assist Sales Associates, maintain daily boutique operations, and participate in the Service Excellence Ceremony, delivering a superior client experience.

The ideal candidate has a Bachelor’s degree or equivalent, 2+ years in luxury retail, strong organizational and communication skills, and proficiency with SAP and computer tools.

Qualifikationen

• Bachelor's degree or equivalent, with at least two years of experience in a fast-paced luxury environment.
• Strong organizational skills and multitasking abilities.
• Proficiency in computer tools and excellent communication and verbal abilities.
• Familiarity with SAP is a plus.
• Fluency in multiple languages is beneficial.

Aufgaben

• Handle the daily replenishment of selling floor supplies to ensure smooth operations.
• Participate in opening and closing boutique setup and breakdowns.
• Manage morning jewelry setup, evening jewelry pulling, and backstock maintenance.
• Backfill POS stations and desks as needed.
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is in good condition.
• Greet clients and assist with Reception duties while upholding service standards.
• Follow all Management and Corporate protocols for the client experience.
• Uphold the Van Cleef & Arpels image with a professional demeanor and service charter compliance.

Kenntnisse

Organizational skills

Multitasking

Computer skills

Verbal communication

Multilingual

MS Office

Ausbildung

Bachelor's degree or equivalent

Tools

SAP

Jobbeschreibung

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• Participate to set up and breakdowns at opening and closing of the boutique
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Applicants must have valid work authorization for employment in the USA.

Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• volunteer days off, supporting initiatives that drive change.

Salary: $27 - $30/hr