Boutique Assistant-Fifth Ave

Compagnie Financière Richemont SA; New York (NY); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Bonus eligible

Job summary

Van Cleef & Arpels in New York seeks a client-focused team member to support Sales Associates, perform daily boutique maintenance, assist reception, and participate in the Service Excellence Ceremony.

You will handle replenishment, help set up/breakdown, manage jewelry setup and backstock, backfill POS, partner with management, greet clients, uphold brand protocols, and contribute to an exceptional client experience.

Qualifications

• Bachelor's degree or equivalent required.
• At least two years of experience in a fast-paced luxury environment preferred.
• Proficiency in computer skills and strong communication abilities.
• Familiarity with SAP is a plus and multilingualism is beneficial.

Responsibilities

• Handle the daily replenishment of selling floor supplies to ensure smooth operations.
• Participate in opening/closing boutique set up and breakdowns.
• Responsible for morning jewelry setup and evening jewelry pulling, plus backstock maintenance.
• Accurately backfill POS stations and desks.
• Maintain a strong partnership with Management and Boutique Administrators for proper merchandise condition.
• Greet clients and assist with Reception duties.
• Adhere to all Management and Corporate protocols for client experience.
• Uphold Van Cleef & Arpels image with professional demeanor and Service Charter.

Skills

Multilingual

Strong organizational skills

Excellent communication

Verbal abilities

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Assistant Boutique Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In this role, you will:

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations

• Participate to set up and breakdowns at opening and closing of the boutique

• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance

• Accurately backfill POS stations and desks

• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition

• Responsible for greeting clients and assisting with Reception duties

• Respect all protocols defined by Management and Corporate regarding the client experience

• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:

Applicants must have valid work authorization for employment in the USA.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $30 - $32 (Hourly)

This role is bonus eligible