Boutique Director, Ala Moana

Van Cleef & Arpels; Honolulu (HI); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings account

Life insurance, disability benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Van Cleef & Arpels in the United States seeks a Boutique Director to lead flagship store operations, drive sales growth, and elevate client service in a high luxury environment. A bachelor's degree is required; a Master’s is preferred.

Multi-unit or high-volume experience in luxury retail or hospitality is essential, with up to 50% travel in the US and abroad. You will report to the Regional AVP, develop the store action plan with senior leadership, recruit and mentor the sales team, and

Qualifications

• Bachelor's degree in related field required.
• MBA/Master’s degree preferred.
• Experience in multi-unit or high-volume luxury retail or hospitality.
• Strong communication, written and verbal.
• Willingness to travel up to 50% in US and abroad.
• Ability to manage multiple projects and prioritize.

Responsibilities

• Lead store action plan with Senior VP, Retail and Regional Director focusing on short-term and long-term strategy to achieve objectives, including High Jewelry.
• Enhance quality and integrity of the Van Cleef & Arpels image in the market.
• Identify talent and plan career paths while supervising boutique team.
• Generate new clients and develop innovative business ideas.
• Represent Van Cleef & Arpels at meetings, events, charity dinners and other functions in US and abroad; extensive travel involved.
• Coordinate inventories and model stock with Supply Chain.
• Initiate activities for new product launches, events and visibility to increase net sales.
• Support store personnel goals and provide highest levels of customer service.
• Attend international functions with leadership teams.

Skills

Multi-Unit Experience

High-Volume Experience

Luxury Retail

French or Mandarin

Education

Bachelor's degree

Master’s degree preferred

Tools

SAP

Excel

Word

PowerPoint

Job description

Are you a good match?

The ideal candidate for the Boutique Director role is required to have a bachelor's degree in a related field. Master’s degree in business is preferred. This candidate must have Multi-Unit or High-Volume Experience, ideally in Luxury Retail or Hospitality. They should demonstrate the capacity to manage multiple projects simultaneously and prioritize them effectively. Strong computer skills in SAP, Excel, Word, and PowerPoint are essential, along with excellent written, verbal, and interpersonal communication abilities. The candidate should be willing to travel in the US market and abroad up to 50% of the time, work flexible hours including evenings, weekends, and holidays as required, and be able to endure long periods of standing, Fluency in French or Mandarin would be a valuable asset.

What are we expecting from you?

Reporting to the Regional AVP, you will be responsible for the successful management and enhancement of their boutique, with the main objective of developing sales, growing the sales team, and reaching a consistent and sustainable high quality of service.

In This Role, You Will

• Project and produce the sales as defined in the store action plan developed with the Senior Vice President, Retail and Regional Director focusing on short-term and long-term strategic and financial objectives to achieve; spearheads management and strategic development, including High Jewelry
• Enhance quality and maintain integrity of the Van Cleef & Arpels image in the store's market
• Identify success profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members
• Generate new clients while developing new and innovative business ideas
• Represents Van Cleef & Arpels at meetings, events, charity dinners and other work-related functions in both U.S. and abroad. Extensive travel involved
• Manage optimal levels of inventories and model stock in coordination with the Supply Chain Department
• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales
• Assist in developing store personnel's performance goals and, update management through reporting mechanisms. Provide the highest levels of customer service to support the growth of sales
• Attends international functions such as Codir Des Codir, Maison Committee, Retail Conferences, SIHH and High Jewelry trips with the President & CEO, Senior Vice President, Retail and Regional Director

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

• medical, dental, and vision programs
• Health savings and flexible spending accounts
• life insurance, disability benefits, and 401(k) with employer match
• paid time off, a wellness reimbursement benefit, and access to the employee assistance program
• volunteer days off, supporting initiatives that drive change

Compensation: $160-180k, bonus eligible