Boutique Assistant-Fifth Avenue

Van Cleef & Arpels; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Job summary

Van Cleef & Arpels in New York seeks a proactive boutique support specialist to ensure exceptional client service and smooth daily operations. You will assist Sales Associates, maintain the boutique, and support Reception while upholding the brand's Service Charter.

The role emphasizes strong organization, multitasking, and excellent communication in a fast-paced luxury setting. Prior SAP exposure and multilingual abilities are advantageous for serving a diverse clientele.

Qualifications

• Bachelor’s degree or equivalent is required; 2+ years in a fast-paced luxury environment preferred.
• Strong organizational and multitasking abilities to manage multiple projects and tasks.
• Excellent communication and verbal skills to interact with clients and colleagues; proficient computer skills.
• Familiarity with SAP is a plus; multilingual capability is beneficial for a diverse client base.

Responsibilities

• Support Sales Associates and Reception to deliver an exceptional client experience.
• Handle daily boutique maintenance and operations; assist with opening/closing duties.
• Backfill POS stations and desks; manage backstock and merchandising upkeep.
• Greet clients, assist with Reception duties, and uphold service quality protocols.
• Assist in Service Excellence ceremonies and adhere to company image standards.

Skills

Organizational skills

Multitasking

Communication

Computer skills

SAP familiarity

Multilingual

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Assistant Boutique Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In This Role, You Will

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• Participate to set up and breakdowns at opening and closing of the boutique
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Applicants must have valid work authorization for employment in the USA.

We Offer

Richemont offers a generous compensation and benefits package for eligible employees. Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $30 - $32 (Hourly)

This role is bonus eligible