Boutique Assistant - Madison Avenue

Van Cleef & Arpels; New York (NY); Sur place; USD 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Wellness reimbursement

Volunteer days

Résumé du poste

Van Cleef & Arpels is seeking a client-focused associate for our New York boutique. The role supports Sales Associates, maintains daily boutique operations, and assists with reception and service ceremonies.

You will help ensure a seamless client experience in a fast-paced luxury environment. The ideal candidate holds a Bachelor’s degree (or equivalent) with at least two years in luxury retail, strong organizational and communication skills, and computer proficiency.

Qualifications

• Bachelor’s degree or equivalent is required.
• At least two years of experience in a fast-paced luxury environment preferred.
• Strong organizational and multitasking abilities are essential.
• Proficiency with computers and good verbal communication skills.
• Familiarity with SAP is a plus.
• Fluency in multiple languages is beneficial for a diverse clientele.

Responsabilités

• Support Sales Associates and deliver exceptional client experiences.
• Perform daily boutique maintenance and operations tasks.
• Assist Reception and participate in Service Excellence Ceremony events.
• Replenish selling floor supplies and manage backstock.
• Set up and breakdown boutique at opening/closing times.
• Greet clients and support reception duties while upholding brand standards.

Connaissances

Organizational skills

Multitasking

Communication

Verbal communication

Customer service

Languages

Formation

Bachelor's degree or equivalent

Outils

SAP

Description du poste

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Assistant Boutique Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In This Role, You Will

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• Participate to set up and breakdowns at opening and closing of the boutique
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role...we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

Applicants must have valid work authorization for employment in the USA.

Salary will be negotiated based on skills and prior work experience.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $30 - $32 (Hourly)

This role is bonus eligible