Assistant BDC Manager

Feldman Kia; Novi (MI); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Kia in Novi, MI is seeking an Assistant BDC Manager to ensure every inquiry leads to a positive customer experience. You will collaborate with BDC and Sales Managers, handle calls, emails and chats, and schedule appointments.

The ideal candidate has excellent communication, multitasking ability, CRM and Microsoft Office proficiency, attention to detail, and prior customer service or call center experience; automotive knowledge is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and CRM software.
• Strong attention to detail and accurate documentation.
• Customer service or call center experience preferred.
• Automotive industry knowledge is a plus.

Responsibilities

• Collaborate with BDC and Sales Managers to follow up on unsold prospects.
• Handle inbound calls, emails, and chat inquiries professionally.
• Schedule appointments for customers with the sales team and document details.
• Follow up to ensure customer needs are met and satisfaction is achieved.
• Update customer data in the database and keep records accurate.
• Coordinate with other departments to ensure seamless service.

Skills

Communication skills

Multitasking

CRM software

Microsoft Office

Attention to detail

Documentation

Customer service experience

Tools

CRM software

Microsoft Office

Job description

As an Assistant BDC (Business Development Center) Manager for Feldman Kia, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities:

• Work closely with the BDC and Sales Managers to ensure proper follow up of all unsold prospects
• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements:

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry knowledge is a plus

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.