Assistant Banking Center Manager

External Candidates Only; Terrell (TX); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

ANBTX is seeking an Assistant Banking Center Manager in Terrell, TX to oversee complex center operations and service delivery. You will oversee paying and receiving activities, drive sales goals, and lead a team to provide outstanding customer service on-site.

The role requires strong leadership, security controls, and the ability to coach staff to identify customer needs and opportunities for product referrals. Travel and long hours may occasionally be required.

Qualifications

• 5 years banking and supervisory experience based on banking center complexity.
• Customer service and operations experience.

Responsabilités

• Implements a strong performance management process with clearly stated expectations, accountabilities, and monitors performance.
• Maintains security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure.
• Coaches staff and demonstrates skills to uncover customer needs, referrals, and expansion opportunities and delivers appropriate products and services; ensures timely and accurate service.
• Manages staffing levels to ensure proper coverage including supervisory.
• Supports the implementation of sales and service initiatives to achieve established sales goals.
• Ensures audit, compliance, internal controls, and expenses are administered to manage risk and minimize losses.
• Participates with banking center manager in the allocation of retail sales goals and the achievement of individual sales goals.
• Requires work on physical bank premises.

Connaissances

Leadership

Communication

Adaptability

Formation

High School diploma or GED

Outils

Microsoft Excel

Microsoft Word

Description du poste

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location

Terrell, TX 75160, USA

• On-site
• Retail
• Full-Time

Description

The Assistant Banking Center Manager is responsible for critical and complex banking center operations and service functions to ensure the highest level of efficient customer service. This position manages and directs platform and paying and receiving activity, achieves retail sales targets, and delivers service profitability through well trained and motivated staff. In some markets, the position may require performing extensive paying and receiving activities. Other responsibilities include:

• Implements a strong performance management process that involves clearly stating expectations, accountabilities, and monitors performance
• Maintains security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure
• Coaches staff and demonstrates skills needed to uncover customer needs, referral, and expansion opportunities and delivers appropriate products and services; ensures the delivery of bank service standards ensuring that customers receive timely and accurate service
• Manages staffing levels to ensure proper coverage including supervisory
• Supports the implementation of sales and service initiatives and activities to achieve established sales goals
• Ensures audit, compliance, internal controls, and expenses are administered to manage risk, minimize losses and negative exposure to the bank
• Participates with banking center manager in the allocation of retail sales goals and the achievement of individual sales goals
• Requires work on physical bank premises

Qualifications

• High School diploma or GED
• 5 years banking and supervisory experience based on banking center complexity; customer service and operations experience

Skills

• Personal leadership skills; ability to maintain composure under pressure; good communication skills
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to perform advanced math and carry out complex written instructions
• Travel to a variety of locations to perform work and/or attend meetings as required.
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30lbs.
• Ability to move quickly between multiple workstations.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.