Assistant Banking Center Manager

CMYK-WHT midnight background; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

CMYK-WHT midnight background is seeking an Assistant Banking Center Manager to oversee complex banking center operations, drive sales targets, and deliver excellent customer service through a trained staff on site.

The role requires leadership, risk awareness, and hands-on involvement in paying/receiving activities, with traveling to multiple locations as needed.

Qualifications

• High School diploma or GED are required.
• 5 years banking and supervisory experience based on banking center complexity; customer service and operations experience.

Responsibilities

• Implements a strong performance management process with clear expectations and accountability.
• Maintains security controls to protect against crime, fraud, and risk.
• Coaches staff to uncover customer needs and deliver appropriate banking products and services; ensures timely service.
• Manages staffing levels to ensure proper coverage, including supervisory duties.
• Supports sales and service initiatives to achieve established goals.
• Ensures audit, compliance, internal controls, and expense management to minimize losses.
• Collaborates with the banking center manager on retail sales goals and individual targets.
• Work is performed on physical bank premises.

Skills

Leadership

Excel

MS Word

Advanced math

Communication

Travel readiness

Education

High School diploma

GED

Job description

The Assistant Banking Center Manager is responsible for critical and complex banking center operations and service functions to ensure the highest level of efficient customer service. This position manages and directs platform and paying and receiving activity, achieves retail sales targets, and delivers service profitability through well trained and motivated staff. In some markets, the position may require performing extensive paying and receiving activities. Other responsibilities include:

• Implements a strong performance management process that involves clearly stating expectations, accountabilities, and monitors performance
• Maintains security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure
• Coaches staff and demonstrates skills needed to uncover customer needs, referral, and expansion opportunities and delivers appropriate products and services; ensures the delivery of bank service standards ensuring that customers receive timely and accurate service
• Manages staffing levels to ensure proper coverage including supervisory
• Supports the implementation of sales and service initiatives and activities to achieve established sales goals
• Ensures audit, compliance, internal controls, and expenses are administered to manage risk, minimize losses and negative exposure to the bank
• Participates with banking center manager in the allocation of retail sales goals and the achievement of individual sales goals
• Requires work on physical bank premises

Qualifications:

• High School diploma or GED
• 5 years banking and supervisory experience based on banking center complexity; customer service and operations experience

Skills:

• Personal leadership skills; ability to maintain composure under pressure; good communication skills
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to perform advanced math and carry out complex written instructions
• Travel to a variety of locations to perform work and/or attend meetings as required.
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30lbs.
• Ability to move quickly between multiple workstations.

Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer
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