Client Support Manager

External Candidates Only; Mesquite (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

ANBTX seeks a Client Support Manager in Mesquite, TX to oversee customer request fulfillment across call center, retail banking centers and online channels. The role emphasizes operational efficiency and regulatory compliance.

Responsibilities include implementing policies for customer service and asset safety, serving as liaison among departments, and ensuring internal controls. Travel and on-site work may be required to support banking operations.

Qualifications

• Bachelor’s degree or equivalent educational/work experience.
• 10 years of banking operations experience with 3-5 years of management experience.

Responsibilities

• Manage fulfillment of customer requests via multiple delivery channels, retail banking centers, call center and online.
• Serve as primary liaison between call center, retail banking centers, and corporate functions.
• Enforce bank internal control requirements and compliance issues.
• Manage overall flow of operations for banking centers and call center to promote sales and service goals.

Skills

English & Spanish fluency

Education

Bachelor’s degree or equivalent educational/work experience

Tools

Microsoft Excel

MS Word

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Client Support Manager

• Posted on November 6, 2026

Locations

Showing 1 location

Mesquite, TX 75149, USA

• On-site
• Travel Required : No
• Client Support
• Full-Time
• Requisition #: CLIEN004734

Description

The Client Support Manager is responsible for managing the fulfillment of customer request via multiply delivery channels, retail banking centers, call center and online), and supporting retail and call center operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements. Other responsibilities include:

• Developing and implementing operating policies that ensure acceptable levels of customer service, safety to bank assets and compliance with regulations
• Serving as primary liaison between call center, retail banking centers, and corporate functions
• Enforcing bank internal control requirements and compliance issues
• Managing overall flow of operations for banking centers and call center to promote sales and service goal
• May require work on physical bank premises

Qualifications

• Bachelor’s degree or equivalent educational/work experience
• 10 years of experience of banking operations experience with 3-5 years of management experience

Skills

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
• Travel to a variety of locations to perform work and/or attend meetings as required
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.