Assistant Banking Center Manager

American National bank of Texas; Dallas (TX); Sur place; USD 52 000 - 75 000; Plein temps

Résumé du poste

American National bank of Texas seeks an Assistant Banking Center Manager to supervise daily operations, drive service quality, and achieve sales goals. The role requires strong leadership, risk awareness, and staff coaching to deliver excellent customer experiences across branches in Dallas and surrounding markets.

The position focuses on paying/receiving activities, performance management, and security controls, with a focus on meeting service standards and profitability through trained staff.

Qualifications

• High School diploma or GED.
• 5 years banking and supervisory experience based on banking center complexity; customer service and operations experience.

Responsabilités

• Oversee banking center operations and service functions to ensure efficient customer service.
• Manage platform and paying/receiving activity and achieve retail sales targets.
• Lead and train staff for service profitability and sales growth.
• Implement performance management to monitor and improve results.
• Maintain security controls to protect against risk and fraud.
• Coach staff to uncover customer needs and expand product referrals.

Connaissances

Leadership

Customer service

Excel

MS Word

Advanced math

Multi-station mobility

Overtime readiness

Formation

High School diploma or GED

Outils

Microsoft Excel

MS Word

Description du poste

The Assistant Banking Center Manager is responsible for critical and complex banking center operations and service functions to ensure the highest level of efficient customer service. This position manages and directs platform and paying and receiving activity, achieves retail sales targets, and delivers service profitability through well trained and motivated staff. In some markets, the position may require performing extensive paying and receiving activities.

Other responsibilities include:

• Implements a strong performance management process that involves clearly stating expectations, accountabilities, and monitors performance
• Maintains security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure
• Coaches staff and demonstrates skills needed to uncover customer needs, referral, and expansion opportunities and delivers appropriate products and services; ensures the delivery of bank service standards ensuring that customers receive timely and accurate service
• Manages staffing levels to ensure proper coverage including supervisory
• Supports the implementation of sales and service initiatives and activities to achieve established sales goals
• Ensures audit, compliance, internal controls, and expenses are administered to manage risk, minimize losses and negative exposure to the bank
• Participates with banking center manager in the allocation of retail sales goals and the achievement of individual sales goals
• Requires work on physical bank premises

Qualifications

• High School diploma or GED
• 5 years banking and supervisory experience based on banking center complexity; customer service and operations experience

Skills

• Personal leadership skills; ability to maintain composure under pressure; good communication skills
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to perform advanced math and carry out complex written instructions
• Travel to a variety of locations to perform work and/or attend meetings as required.
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30lbs.
• Ability to move quickly between multiple workstations.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.