Assistant Banking Center Manager

American National Bank Of Texa; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

American National Bank Of Texa is seeking an Assistant Banking Center Manager in Dallas to oversee banking center operations and customer service, while driving sales and profitability. The role emphasizes staff coaching, performance management, and adherence to controls on a busy banking floor.

The position requires a High School diploma or GED and about 5 years of banking and supervisory experience, with proficiency in Excel/Word and strong math skills.

Qualifications

• High School diploma or GED is required.
• 5 years banking and supervisory experience is preferred based on center complexity.
• Experience in customer service and operations is essential.

Responsibilities

• Implements a strong performance management process with clear expectations and accountability.
• Maintains security controls to protect against criminal or fraudulent activity and risk.
• Coaches staff to uncover customer needs and deliver appropriate products and services; ensures service standards are met.
• Manages staffing levels to ensure proper coverage including supervisory responsibilities.
• Supports sales and service initiatives to achieve established sales goals.
• Ensures audit, compliance and internal controls are administered to minimize losses and risk.

Skills

Leadership

Customer service

Communication

MS Excel

MS Word

Math skills

Education

High School diploma or GED

Job description

The Assistant Banking Center Manager is responsible for critical and complex banking center operations and service functions to ensure the highest level of efficient customer service. This position manages and directs platform and paying and receiving activity, achieves retail sales targets, and delivers service profitability through well trained and motivated staff. In some markets, the position may require performing extensive paying and receiving activities. Other responsibilities include:

• Implements a strong performance management process that involves clearly stating expectations, accountabilities, and monitors performance
• Maintains security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure
• Coaches staff and demonstrates skills needed to uncover customer needs, referral, and expansion opportunities and delivers appropriate products and services; ensures the delivery of bank service standards ensuring that customers receive timely and accurate service
• Manages staffing levels to ensure proper coverage including supervisory
• Supports the implementation of sales and service initiatives and activities to achieve established sales goals
• Ensures audit, compliance, internal controls, and expenses are administered to manage risk, minimize losses and negative exposure to the bank
• Participates with banking center manager in the allocation of retail sales goals and the achievement of individual sales goals
• Requires work on physical bank premises

Qualifications:

• High School diploma or GED
• 5 years banking and supervisory experience based on banking center complexity; customer service and operations experience

Skills:

• Personal leadership skills; ability to maintain composure under pressure; good communication skills
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to perform advanced math and carry out complex written instructions
• Travel to a variety of locations to perform work and/or attend meetings as required.
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30lbs.
• Ability to move quickly between multiple workstations.

Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer
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