Assistant Association Manager

Jobtailor; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor is seeking an experienced Community Operations Coordinator to serve as the primary contact for owners and residents, handling inquiries by phone and email. You’ll coordinate vendors, process work orders, support up to 15 communities, and assist with budgeting and reporting.

Ideal candidates have 3-5 years of external-facing customer service, familiarity with HOA/COA or rental property management, and proficiency in Outlook, Excel, and Word.

Qualifications

• 3-5 years of external-facing, high-volume customer service experience.
• Preferred experience in HOA/COA association management, rental property management, or hospitality management.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver's license and reliable transportation.
• Dedicated home workspace with high-speed internet.
• Ability to travel within the Cleveland metro area several times per week.
• Must reside within 45 minutes of Cleveland, Ohio.
• Must pass a criminal background and credit history check before hire.
• Property management experience is nice to have.
• Experience with property management software such as AppFolio, Yardi, Vantaca, or similar is nice to have.
• Familiarity with HOA governing documents, CC's, or community association regulations is nice to have.

Responsibilities

• Serve as the primary point of contact for owner and resident inquiries via phone and email.
• Resolve issues with professionalism and urgency.
• Assist 2-3 managers and support 10-15 communities.
• Provide responsive communication to clients, residents, vendors, and team members.
• Support the Property Manager with day-to-day community operations.
• Coordinate vendors, process work orders, conduct site visits, and provide coverage when the manager is off.
• Assist with budget preparation, banking tasks, and financial reporting.
• Obtain vendor proposals and manage service contracts.
• Enforce community rules and regulations consistently and professionally.
• Attend occasional weekday evening board meetings, averaging 5-10 per month.
• Respond to after-hours emergencies as needed.
• Maintain organized records and task lists and follow through on open items.

Skills

Customer service

Vendor coordination

Property management software

Financial reporting

HOA/COA management

Tools

AppFolio

Yardi

Vantaca

Outlook

Excel

Word

Job description

• Serve as the primary point of contact for owner and resident inquiries via phone and email
• Resolve issues with professionalism and urgency
• Assist 2-3 managers and support 10-15 communities
• Provide responsive communication to clients, residents, vendors, and team members
• Support the Property Manager with day-to-day community operations
• Coordinate vendors, process work orders, conduct site visits, and provide coverage when the manager is off
• Assist with budget preparation, banking tasks, and financial reporting
• Obtain vendor proposals and manage service contracts
• Enforce community rules and regulations consistently and professionally
• Attend occasional weekday evening board meetings, averaging 5-10 per month
• Respond to after-hours emergencies as needed
• Maintain organized records and task lists and follow through on open items

Requirements

• 3-5 years of external-facing, high-volume customer service experience
• Preferred experience in HOA/COA association management, rental property management, or hospitality management
• Proficiency in Microsoft Outlook, Excel, and Word
• Valid driver's license and reliable transportation
• Dedicated home workspace with high-speed internet
• Ability to travel within the Cleveland metro area several times per week
• Must reside within 45 minutes of Cleveland, Ohio
• Must pass a criminal background and credit history check before hire
• Property management experience is nice to have
• Experience with property management software such as AppFolio, Yardi, Vantaca, or similar is nice to have
• Familiarity with HOA governing documents, CC's, or community association regulations is nice to have

Core Competencies

Demonstrates strong customer service skills with a focus on responsiveness and professionalism while managing community operations and vendor relationships. Proficient in financial reporting and budget preparation, with experience in property management and HOA regulations.

Highest-signal resume keywords

• Customer Service Experience
• Property Management Software
• Financial Reporting
• Vendor Coordination
• HOA/COA Management

Hard Skills

• Budget Preparation
• Financial Reporting
• Vendor Management
• Community Operations
• Work Order Processing

Soft Skills

• Professionalism
• Communication
• Problem Solving
• Organizational Skills

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• HOA Management
• COA Management
• Community Association Regulations
• Rental Property Management
• Hospitality Management

Tools & Technologies

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• AppFolio
• Yardi
• Vantaca