Residential Association Manager

Jobtailor; Cleveland (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a capable Property Manager to oversee day-to-day operations for HOA/COA communities. You will maintain strong client relationships, attend board meetings, enforce rules, and manage budgets while coordinating maintenance, vendor bids, and capital projects.

The role requires 3+ years in HOA/COA management, proficiency in MS Office and property financial software, and a demonstrated ability to lead teams and HR functions.

Qualifications

• 3+ years of residential HOA/COA property management experience, portfolio 500–1000 units.
• High computer literacy including MS Office, PDF software, and property financial software.
• Experience managing, motivating, and developing people.
• Experience with full-cycle HR: recruiting, onboarding, payroll, timekeeping, performance management.
• Ability to work independently and collaboratively.
• Must maintain a dedicated home office.
• Reliable transportation to travel to communities and office as needed.
• Exceptional organizational and time-management skills.
• Ability to self-manage projects, prioritize tasks, meet deadlines.
• Professional, responsive verbal and written communication.
• Strong passion for customer-centric service.
• Detail-oriented, adaptable, and strong work ethic.
• Commute to assigned locations.
• College degree preferred.

Responsibilities

• Oversee day-to-day operations and performance for an assigned portfolio of HOA/COA associations.
• Build strong client relationships and deliver resident experiences.
• Serve as primary relationship manager for Board members, clients, residents, and vendors.
• Prepare for and attend monthly and annual board meetings.
• Enforce community rules and manage resident violations fairly.
• Create and manage annual operating and capital budgets.
• Monitor financial reporting and explain variances.
• Approve invoices, oversee insurance, and manage dues/receivables.
• Oversee visits, inspections, and maintenance programs.
• Solicit bids and negotiate contracts with vendors.
• Oversee capital improvement projects.
• Lead, motivate, and develop assistants and on-site team.
• Handle recruitment, onboarding, training, payroll, scheduling, performance evaluations.
• Maintain proactive resolution and prioritized to-do lists.
• Deliver polished written and verbal communication.
• Respond to 24/7 property emergencies.

Skills

People management

Customer-focused service

Independent work

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Office

PDF Software

Property Financial Software

Job description

• Oversee day-to-day operations and operational performance for an assigned portfolio of 6–10 residential HOA and COA community associations
• Build strong client relationships and deliver exceptional resident experiences
• Serve as primary relationship manager for Board members, clients, residents, and vendors
• Prepare for and attend monthly and annual association board meetings
• Enforce community rules and manage resident violations fairly and consistently
• Create and manage annual operating and capital expenditure budgets
• Monitor and assist with financial reporting and variance explanations
• Approve invoices, oversee insurance, and manage association dues/accounts receivable collections
• Oversee community visits, property inspections, and preventative maintenance programs
• Solicit competitive vendor bids and negotiate contracts
• Oversee capital improvement projects
• Lead, motivate, and develop assistant association managers and on-site team members
• Handle recruitment, onboarding, training, payroll, scheduling, and performance evaluations
• Maintain proactive challenge resolution and a prioritized to-do list for each community
• Deliver polished, highly responsive written and verbal communication
• Respond confidently and quickly to 24/7 property emergencies

Requirements

• 3+ years of residential association (HOA/COA) property management experience, ideally managing a portfolio of 500–1,000 units
• High computer literacy, including strong command of Microsoft Office programs, PDF software, and property financial software
• Demonstrated experience managing, motivating, and developing people
• Experience with full-cycle HR functions including recruiting, onboarding, training, payroll, timekeeping, and performance management
• Proven ability to work both independently and collaboratively
• Must maintain a dedicated home office
• Reliable transportation to travel to communities within the assigned portfolio and the corporate office as needed throughout the week
• Exceptional organizational and time-management skills
• Ability to self-manage projects independently, prioritize tasks, and meet strict deadlines
• Professional, responsive verbal and written communication skills
• High-level passion for customer-centric service
• Highly detailed, flexible, adaptable to change, and possessing a strong work ethic
• Reliable commute to assigned locations
• A college degree in Business Management or a related field is preferred

Core Competencies

Demonstrates expertise in residential association property management, including financial oversight, client relationship management, and team leadership. Proficient in managing operational performance and ensuring exceptional resident experiences while adhering to community rules and regulations.

Highest-signal resume keywords

• Residential Association Property Management
• Financial Reporting and Budget Management
• Team Leadership and Development
• Client Relationship Management
• Full-Cycle HR Functions

ATS Optimization Keywords

Hard Skills

• Budget Management
• Financial Software Proficiency
• Property Inspections
• Contract Negotiation
• Performance Management

Soft Skills

• Organizational Skills
• Time Management
• Verbal Communication
• Written Communication
• Customer-Centric Service

Industry Keywords

• HOA
• COA
• Community Associations
• Vendor Management
• Emergency Response

Tools & Technologies

• Microsoft Office
• PDF Software
• Property Financial Software