Assistant Apartment Manager - Growth & Resident Care

Lancaster Campus; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Full time

Job summary

Lancaster Campus is seeking an Experienced Assistant Apartment Manager to join our team in Washington, DC. The role focuses on collecting rents, maintaining resident financial records, processing invoices and supporting day-to-day property operations.

You will handle resident information in Entrata, generate reports, and coordinate with maintenance and management to ensure timely responses and accurate documentation in a fast-paced housing environment.

Qualifications

• High school diploma
• Accurate typing and record keeping
• Computer skills and math ability
• Working knowledge of Entrata is preferred
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to work in a fast paced environment with accuracy

Responsibilities

• Maintain accurate resident information in Entrata; include new resident information from applications, move-ins, move-outs, building transfers, notices to vacate, etc.
• Update on a daily basis all rents, deposits and application fees received from residents; issue appropriate notices when necessary (late payments, eviction notices, returned checks and memos)
• Assist in the collection of rents and preparation of receipts
• Deposit all receipts prior to bank closing each day
• Update daily reports concerning notices to vacate, vacancy reports, activity reports, etc.
• Organize and file all applicable reports, leases and paperwork
• Accept service requests from residents and route to maintenance for prompt processing; conduct service follow up with residents
• Compile and deliver late notices and legal notices
• Print monthly delinquency reports and keep General Manager informed
• Work with legal counsel and General Manager regarding legal proceedings
• Answer telephones as needed
• Set up new residents and deposit all moneys
• Input vendor information and invoices into computer system and send to Corporate for payment
• Follow up on all security deposit upgrades and process all refunds
• Keep all logs up to date
• General administrative duties such as filing and typing
• Assist in preparing monthly reports
• Order supplies within established budgeted guidelines
• Maintain general office and vendor files

Skills

Customer service

Attention to detail

Data entry

Computer skills

Time management

Education

High school diploma

Tools

Entrata

Job description

Lancaster Campus is seeking an Experienced Assistant Apartment Manager to join our team in Washington, DC. The role focuses on collecting rents, maintaining resident financial records, processing invoices and supporting day-to-day property operations.

You will handle resident information in Entrata, generate reports, and coordinate with maintenance and management to ensure timely responses and accurate documentation in a fast-paced housing environment.