Assistant Account Relationship Specialist

Jani--king; Virginia (MN); On-site; USD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

Jani-King of Washington D.C. seeks an Assistant Account Relationship Specialist to support an assigned portfolio of customer accounts in Fairfax, VA.

You will work with an Account Relationship Specialist to maintain satisfaction, resolve concerns quickly, and strengthen relationships with unit franchisees and customers. You'll learn retention strategies, inspection standards, service protocols, and safety requirements while growing into a full account management professional in a fast-paced,

Qualifications

• 1–2 years of experience in customer service, account support, or a similar role.
• Strong background in customer relations and conflict resolution.
• Excellent organizational skills with ability to manage multiple priorities across a territory.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office; HubSpot or web-based reporting tools preferred.

Responsibilities

• Serve as a point of contact for assigned accounts, providing responsive, professional service.
• Conduct regular site visits and customer meetings to reinforce satisfaction.
• Respond to customer concerns promptly using company policies.
• Monitor accounts for early warning signs of dissatisfaction and protect relationships.
• Coordinate new and transfer account launches with Unit Franchisees and Customers.

Skills

Customer relations

Conflict resolution

Organizational skills

Verbal and written communication

Flexible schedule

Tools

Microsoft Office Suite

HubSpot

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Washington DC, Fairfax, VA, US

Salary Range: $21.00 To $24.00 Hourly

ASSISTANT ACCOUNT RELATIONSHIP SPECIALIST

Jani-King of Washington D.C. | Fairfax, VA

Build Relationships. Protect Retention. Support Every Account.

Jani-King International is the global leader in commercial cleaning franchising, with over6,500 franchisees and 120 regional offices worldwide. For more than55 years, we've partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more — delivering professional cleaning services and unmatched customer satisfaction.
We are seeking a relationship-focusedAssistant Account Relationship Specialist to join ourJani-King of Washington D.C. team, supporting Customer accounts across theFairfax, VA area. This role supports the Account Relationship Specialist in building strong relationships and protecting Customer retention across an assigned portfolio of accounts — a great entry point into account management.

Position Summary

As an Assistant Account Relationship Specialist, you'll work alongside an experienced Account Relationship Specialist to help maintain Customer satisfaction, resolve concerns early, and support a positive working relationship between Customers and their assigned Unit Franchisees. You'll get hands-on exposure to relationship management, retention strategy, and quality assurance — with real mentorship along the way.
This is a role built for people-first professionals who thrive on trust-building and follow-through. We'll teach you the operational side — inspection standards, service protocols, and safety requirements — so you can grow into a well-rounded account management professional.

Key Responsibilities

• Customer & Unit Franchisee Relationship Management Serve as a point of contact for assigned accounts, providing responsive and professional service to Customers.
• Customer & Unit Franchisee Relationship Management Serve as a point of contact for assigned accounts, providing responsive and professional service to Customers.
• Conduct regular site visits and Customer meetings to reinforce satisfaction and identify concerns before they accelerate.
• Respond to Customer concerns with urgency, using Jani-King policies and procedures to protect account relationships.
• Build and maintain positive working relationships with Unit Franchisees as a day-to-day point of contact.
• Help monitor assigned accounts for early warning signs of dissatisfaction.
• Support the Account Relationship Specialist in resolving at–risk Customer relationships before they result in cancellation.
• Track and communicate retention risks and account status to the Account Relationship Specialist and regional leadership.
• Assist in coordinating new and transfer account launches, including scheduling walkthroughs with Unit Franchisees and Customers.
• Help place new and transfer accounts with the most qualified Unit Franchisees based on capability and capacity.
• Monitor new accounts closely during the initial period to confirm service stability and Customer satisfaction.
• Perform routine inspections of Customer sites to confirm adherence to service standards (training provided).
• Document findings, provide actionable feedback to Unit Franchisees, and follow up to confirm corrective measures are implemented.
• Reinforce OSHA guidelines, PPE requirements, and safe work practices.
• Assist Unit Franchisees with training, problem resolution, scheduling support, and operational guidance.
• Maintain accurate records of site visits, inspections, service issues, and Customer communications.
• Attend team meetings and account briefings, and complete required reporting accurately and on time.

What We're Looking For

• 1-2 years of experience in customer service, account support, or another customer-facing role; commercial cleaning or facilities services experience a plus
• Strong background in Customer relations and conflict resolution
• Excellent organizational skills with the ability to manage multiple priorities and accounts across a territory
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite; experience with HubSpot or web-based reporting tools preferred
• Flexibility to work occasional evenings and weekends as needed
• Valid driver's license and clean driving record required (Jani-King provides a company vehicle for local travel)

Why You'll Love Working Here

$21 – $24/hour, based on experience

• Competitive Pay & Growth Path $21 – $24/hour, based on experience
• Reputation & Reach: Join the most recognized name in commercial cleaning franchising.
• Mentorship: Work directly alongside an experienced Account Relationship Specialist and Corporate Operations to build real account management skills.
• Training Provided: We'll train you on inspection standards, service protocols, and safety requirements.
• Career Growth: A clear path toward Account Relationship Specialist and beyond within regional operations.
• Company Vehicle & Fuel Card: We provide a company vehicle and fuel card for all local travel — no need to put miles on your own car.

Location and Environment

This position is based at ourJani-King of Washington D.C. Regional Office: 11351 Random Hills Road Fairfax, VA 22030 This role combines in-office planning with regular fieldwork across the assigned territory — including site visits, Customer meetings, and Unit Franchisee support. This is not a desk-bound role.
The environment is collaborative, fast-paced, and Customer-focused, with hands-on mentorship and opportunities for professional growth.