Account Manager

360clean | Complete Facility Care; Roanoke (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Signing bonus

Training & development

Vision insurance

Performance bonus

Dental insurance

Flexible schedule

Free snacks

Job summary

360clean in Roanoke, VA is seeking an Account Manager to oversee day-to-day client operations, ensure service quality, and support staffing and onboarding for multiple accounts.

You will be the primary point of contact, maintain strong client relationships through regular communication, and lead efforts to improve service performance and account growth. Evening hours are required, with potential for growth within a fast-expanding franchise.

Qualifications

• 2+ years of experience in account management, operations, or service-based industries.

Responsibilities

• Serve as the primary point of contact for all assigned client accounts
• Build and maintain strong client relationships through regular communication and site visits
• Conduct routine quality control inspections during evening service hours
• Address and resolve client concerns within a timely manner
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
• Manage and support cleaning staff and subcontractors across assigned accounts
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed
• Ensure proper staffing coverage for all scheduled services
• Monitor service performance and implement improvements where needed
• Maintain accurate documentation of inspections, client interactions, and service updates
• Support monthly and quarterly client meetings and reporting
• Collaborate with leadership on operational improvements and account growth opportunities

Skills

Account management

Client relationships

Communication

Organization

Problem solving

Evening hours

Staffing support

Job description

Position Overview

The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks

Job Title: Account Manager

Location: Roanoke, VA

Company: 360clean

Schedule

This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities

• Serve as the primary point of contact for all assigned client accounts
• Build and maintain strong client relationships through regular communication and site visits
• Conduct routine quality control inspections during evening service hours
• Address and resolve client concerns within a timely manner
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
• Manage and support cleaning staff and subcontractors across assigned accounts
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed
• Ensure proper staffing coverage for all scheduled services
• Monitor service performance and implement improvements where needed
• Maintain accurate documentation of inspections, client interactions, and service updates
• Support monthly and quarterly client meetings and reporting
• Collaborate with leadership on operational improvements and account growth opportunities

Qualifications

• 2+ years of experience in account management, operations, or service-based industries
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple accounts and priorities
• Problem-solver with a proactive and solutions-oriented mindset
• Ability to work evening hours consistently
• Experience in janitorial, facilities management, or service industry preferred but not required

Compensation & Benefits

• Salary: $40,000 – $50,000 annually
• Health insurance included
• Gas stipend provided
• Performance-based bonus opportunities
• Eligibility for expanded benefits package after 6 -9 months
• Growth opportunities within a rapidly expanding multi-market organization

What Success Looks Like

• High client retention and satisfaction across all assigned accounts
• Consistent service quality with minimal issues or complaints
• Strong team stability and staffing coverage
• Proactive communication and ownership of all assigned accounts

Why Join Us

At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.

Compensation: $40,000.00 - $50,000.00 per year

At 360clean, we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you, a career with an independently owned and operated 360clean franchise could be a great fit for you.

Notice

360Brands, Inc. is the franchisor of the 360clean® franchised system. Each 360clean® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent 360clean® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.