Account Relationship Specialist

Jani--king; Virginia (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

Jani-King of Washington D.C. is seeking an Account Relationship Specialist to manage a portfolio of Customer accounts across Fairfax, VA. You will build trust, resolve issues, and partner with Unit Franchisees to keep service quality high and customer satisfaction elevated.

The role blends fieldwork with office planning, requires 2+ years in customer-facing roles, and offers a company vehicle for local travel. Occasional evenings and weekends may be required.

Qualifications

• 2+ years of experience in customer service or account management.
• Multi-unit experience supervising multiple sites or locations.
• Strong relationship-building and communication skills.
• Willingness to learn service standards, inspection procedures, and safety requirements.

Responsibilities

• Serve as the primary contact for assigned Customer accounts and provide responsive service.
• Conduct regular site visits and Customer meetings to reinforce satisfaction and address concerns.
• Maintain positive relationships with Unit Franchisees and support their needs.
• Coordinate new account launches and onboarding with Franchisees.
• Monitor retention risks and develop action plans to protect customer relationships.
• Collaborate with sales during walkthroughs, proposals, and contract handoffs.

Skills

Customer service

Account management

Relationship building

Conflict resolution

Multi-unit management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Relationship Specialist

Full Time Clerical Washington DC, Fairfax, VA, US

Salary Range: $25.00 To $29.00 Hourly

ACCOUNT RELATIONSHIP SPECIALIST

Jani-King of Washington D.C. | Fairfax, VA

Build Relationships. Protect Retention. Support Every Account.

Jani-King International is the global leader in commercial cleaning franchising, with over 6,500 franchisees and 120 regional offices worldwide. For more than 55 years, we've partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more - delivering professional cleaning services and unmatched customer satisfaction.

We are seeking a relationship-focused Account Relationship Specialist to join our Jani-King of Washington D.C. team, supporting Customer accounts across the Fairfax, VA area. This role serves as the primary point of contact between Customers, Unit Franchisees, and the regional office - building strong relationships and protecting Customer retention across an assigned portfolio of accounts.

Position Summary

As an Account Relationship Specialist, you'll be the face of Jani-King for a dedicated portfolio of Customer accounts - building genuine relationships, solving problems before they grow into bigger ones, and making sure every Customer feels valued from day one. You'll partner closely with Unit Franchisees to keep service quality high and Customer satisfaction even higher.

This is a role built for people-first professionals who thrive on trust-building and follow-through. We'll teach you the operational side - inspection standards, service protocols, and safety requirements - so you can focus on what you do best: building relationships that last.

Key Responsibilities

Customer & Unit Franchisee Relationship Management Serve as the primary point of contact for assigned Customer accounts, providing responsive and proactive service.
Conduct regular site visits and Customer meetings to reinforce satisfaction and address concerns before they escalat…
Build and maintain positive working relationships with Unit Franchisees, serving as a trusted liaison.
Partner with Customers to understand evolving facility needs and identify opportunities for expanded services.
Retention & Risk Management Monitor assigned accounts for early warning signs of dissatisfaction.
Develop and execute action plans to resolve at-risk Customer relationships before they result in cancellation.
Track and report retention trends, risks, and save opportunities to regional leadership.
Account Startups & Onboarding Coordinate new account launches, ensuring smooth transitions from sales to ongoing account management.
Provide Unit Franchisees with resources and hands-on guidance during account onboarding.
Monitor new accounts closely during the first 90 days to confirm stability and satisfaction.
Quality Assurance & Safety Compliance Perform routine inspections of Customer sites to confirm adherence to service standards (training provided).
Document findings, provide actionable feedback, and follow up to confirm corrective measures are implemented.
Reinforce OSHA guidelines, PPE requirements, and safe work practices.
Sales Partnership Collaborate with the sales team during walkthroughs, proposals, and contract handoffs.
Provide account-level insight to help ensure proposals align with service capabilities.
Support regional growth by helping transition new Customers into long-term, well-managed relationships.

What We're Looking For

2+ years of experience in customer service, account management, hospitality, or another customer-facing role; commercial cleaning industry experience a plus
Multi-unit experience - supporting, managing, or overseeing multiple sites, accounts, or locations simultaneously - required
Strong relationship-building, communication, and conflict resolution skills
Comfortable working independently, managing multiple accounts, and prioritizing competing needs
Willingness to learn Jani-King's service standards, inspection procedures, and safety requirements on the job
Flexibility to work occasional evenings and weekends as needed
Valid driver's license and clean driving record required (Jani-King provides a company vehicle for local travel)

Why You'll Love Working Here

$25 - $29/hour + bonus and commission opportunity
Competitive Pay & Bonus Opportunity $25 - $29/hour + bonus and commission opportunity
Reputation & Reach: Join the most recognized name in commercial cleaning franchising.
Training Provided: No commercial cleaning experience required - we'll train you on inspection standards, service protocols, and safety requirements.
Variety: A mix of relationship management, fieldwork, and account strategy keeps every day different.
Career Growth: Opportunities for advancement within regional operations or account leadership.
Company Vehicle & Fuel Card: We provide a company vehicle and fuel card for all local travel - no need to put miles on your own car.

Location and Environment

This position is based at ourJani-King of Washington D.C. Regional Office: 11351 Random Hills Road Fairfax, VA 22030 This role combines in-office planning with regular fieldwork across the assigned territory - including site visits, Customer meetings, and Unit Franchisee support. This is not a desk-bound role.

The environment is collaborative, fast-paced, and Customer-focused, with leadership support and opportunities for professional growth.

Apply Today - Let's Grow Together

If you're a relationship-builder who thrives on solving problems before they escalat and wants to grow with an industry-leading brand, we want to hear from you.

“At Jani-King, we don't just build careers - we build opportunity.”