Assistant Account Manager

Pritchard Industries, Inc.; Grapevine (AR); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health Benefits Package

Paid holidays and vacation time

Life insurance

Long Term Disability

FSA

401K

Opportunity for growth

Job summary

Pritchard Industries, Inc. in the Dallas–Fort Worth area seeks an Assistant Account Manager to lead commercial cleaning operations and manage service delivery. You will schedule work, train staff, and monitor performance to meet contractual commitments while driving growth and profitability.

You will collaborate with the sales team to develop new business with existing clients, manage expenses, and ensure high client satisfaction. This role reports to the VP of Operations.

Qualifications

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Responsibilities

• Develop long-term strategy and annual growth plans.
• Oversee daily operations, sales activity, budgets, and team personnel.
• Manage expenses related to cleaning services including delivery costs, labor costs, supplies.
• Meet regularly with clients to ensure satisfaction and identify changing needs.
• Review service delivery and staffing reports to identify issues.
• Evaluate location performance and opportunities to enhance service effectiveness.
• Schedule services and allocate resources for customer sites.

Skills

Communication

Leadership

Business Development

Planning

Job description

We are seeking a Assistant Account Manager, based in (DFW, Texas). This position is an integral member of the (Central) Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout (DFW), this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the VP of Operations.

Duties Include:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications:

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation:

• Salary: $23.25/Hour
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

Pritchard Industries participates in E-Verify.