Account Manager

Pritchard Industries; Fort Worth (TX); On-site; USD 55,250 - 74,750; Full time

Benefits offered by this job

Health benefits package

Paid holidays and vacation time

401K

Bonus eligible

Job summary

Pritchard Industries is seeking an Account Manager in Fort Worth, TX to lead commercial cleaning operations, ensure service commitments, and help exceed budget and growth targets. The role includes overseeing scheduling, staff training, and performance management, while supporting sales growth with current clients and new opportunities.

The position reports to the VP of Operations and offers a path for advancement, with a compensation package including health benefits, 401K, and bonus

Qualifications

• Bachelor’s degree preferred.
• 5+ years in janitorial/related industry with operations management experience.
• Strong communication skills; bilingual preferred but not required.
• Effective problem-solving, leadership, organizational, and planning skills.
• Strong business development experience and ideas.

Responsibilities

• Develop long-term strategy and annual business plans to drive growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporate expenses related to cleaning services including delivery costs, labor, supplies, etc.
• Meet regularly with clients to ensure satisfaction with current contract services and to identify changing needs.
• Review service delivery and staffing reports to identify service and contract issues.
• Analyze processes and practices considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance, opportunities to enhance service effectiveness, and regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources for customer sites and maintain inventories of supplies.
• Meet regularly with Operations and Sales staff and with customers to monitor service delivery performance and address deficiencies.
• Oversee recruitment of cleaning staff, training orientation of new staff, and ongoing staff development.
• Interact with senior-level managers and ownership of current and potential clients to promote business.

Skills

Verbal & written communication

Leadership

Planning

Business development

Problem-solving

Bilingual (preferred)

Education

Bachelor’s degree

Job description

Overview

Account Manager, based in Fort Worth, TX. This position is an integral member of the Central Regions management team and is responsible for leading commercial cleaning operations, ensuring service commitments are met, and helping the business exceed budget and growth expectations. The role involves overseeing scheduling of service, training and performance management of staff, and meeting operational and sales expectations for the assigned market. The position also manages corporate expenses related to customer deliveries and aims to add corporate revenues through the sale of other services to current customers while assisting the sales team in developing an additional customer base. This position reports to the VP of Operations.

Note: Pritchard Industries participates in E-Verify.

Responsibilities

• Develop long-term strategy and annual business plans to drive growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporate expenses related to cleaning services including delivery costs, labor, supplies, etc.
• Meet regularly with clients to ensure satisfaction with current contract services and to identify changing needs.
• Review service delivery and staffing reports to identify service and contract issues.
• Analyze processes and practices considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance, opportunities to enhance service effectiveness, and regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources for customer sites and maintain inventories of supplies.
• Meet regularly with Operations and Sales staff and with customers to monitor service delivery performance and address deficiencies.
• Oversee recruitment of cleaning staff, training orientation of new staff, and ongoing staff development.
• Interact with senior-level managers and ownership of current and potential clients to promote business.
• Performs other duties as needed by the company.

Qualifications

• Bachelor’s degree preferred
• Minimum five (5) years of progression in a janitorial or related industry; operations management and/or building/facilities management experience and working knowledge of the cleaning service industry preferred.
• Strong verbal and written communication skills; ability to communicate effectively with building owners, senior management, clients, vendors, and staff. Bilingual preferred but not required.
• Effective problem-solving, leadership, organizational, and planning skills.
• Strong business development experience, skills, and ideas.

Compensation & Benefits

• Salary: $65,000/yr.
• Paid holidays and vacation time
• Health benefits package
• Ancillary benefits: life insurance, long-term disability, FSA, and dependent spending care
• 401K
• Opportunity for growth
• Bonus eligible