Account Manager

Pritchard Industries LLC; Pottstown (Montgomery County); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Health Benefits Package

Paid holidays and vacation time

Opportunity for growth

Job summary

Pritchard Industries LLC in Pottstown, PA is seeking an Account Manager to join the Mid-Atlantic regional management team. The role will lead commercial cleaning operations, ensure service commitments are met, and drive growth across the market with clients in the Pottstown area.

You will supervise scheduling, training, and performance management of staff while supporting sales efforts and overseeing physician-related activities as needed. This position reports to the VP of Operations.

Qualifications

• Minimum five years progression in janitorial or similar industry.
• Strong written and verbal communication skills.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills and ideas.

Responsibilities

• Develop long-term growth strategy and annual business plans for growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage expenses related to cleaning services including delivery, labor and supplies.
• Meet with clients to ensure satisfaction with current services and identify changing needs.
• Review service delivery and staffing reports to identify issues and improve performance.
• Analyze processes considering customer needs and service expectations.
• Evaluate location performance with leadership to identify opportunities and regulatory impacts.
• Schedule services in line with customer contract commitments.
• Allocate resources and maintain inventories for customer sites.
• Meet with Operations and Sales teams and clients to monitor service delivery and address deficiencies.
• Oversee recruitment and training of cleaning staff; support continual development.
• Engage with senior managers and owners to promote business.

Skills

Operations management

Communication skills

Leadership

Business development

Job description

We are seeking a Account Manager, based in Pottstown, PA. This position is an integral member of Mid-Atlantic Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout Pottstown, PA, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the VP of Operations.

Duties Include:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements. Building strong tenant relations through timely communications and meeting regularly in person.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management in a Class A building and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively, responding timely with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation

• Salary: $62,400 Annually
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Behaviors

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Self-Starter

Inspired to perform without outside help

Peer Recognition

Inspired to perform well by the praise of coworkers

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.