Account Manager

Pritchard Industries, Inc.; Pottstown (Montgomery County); Hybrid; USD 61,000 - 66,000; Full time

Benefits offered by this job

Paid holidays and vacation time

Health Benefits Package

Life insurance & Long Term Disability

FSA and Dependent Spending care

Opportunity for growth

Job summary

Pritchard Industries, Inc. in Pottstown, PA is seeking an Account Manager to lead commercial cleaning operations within the Mid-Atlantic region. You will oversee scheduling, staff performance, and ensure service commitments are met while driving growth and profitability.

The role involves client meetings, developing long-term strategies, managing budgets, recruiting and training personnel, and collaborating with senior leadership to improve service delivery.

Qualifications

• Minimum five (5) years progression in janitorial or allied industry; operations/buildings management in a Class A building is preferred.
• Strong verbal and written communication; ability to interact with owners, senior management, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Responsibilities

• Develop long-term strategy and annual business plans to grow the account.
• Oversee daily operations, sales activity, budgets, and team personnel.
• Manage expenses related to cleaning services including delivery costs, labor, supplies.
• Meet with clients to ensure contract satisfaction and identify evolving needs; build strong tenant relations.
• Review service delivery and staffing reports to identify issues.
• Analyze processes considering customer needs and service expectations.
• Meet with leaders to evaluate location performance and opportunities to improve service.
• Schedule services according to customer contracts and allocate resources accordingly.
• Oversee recruitment, training, and development of cleaning staff.
• Interact with senior managers/ownership to promote business.

Skills

Communication

Problem solving

Leadership

Organizational skills

Planning

Business development

Job description

We are seeking a Account Manager, based in Pottstown, PA. This position is an integral member of Mid-Atlantic Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout Pottstown, PA, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position will report to the VP of Operations.

Duties Include:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements. Building strong tenant relations through timely communications and meeting regularly in person.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications:

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management in a Class A building and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively, responding timely with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation:

• Salary: $62,400 Annually
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits-Life insurance, Long Term Disability, FSA, and Dependent Spending care
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Qualifications

Behaviors

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.