Account Manager Coordinator

Simple Custodial Services LLC; Longview (TX); On-site; USD 33,000 - 45,000; Part time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Simple Custodial Services LLC is seeking an Account Specialist for on-site work in Longview, TX. This part-time role may become full-time with strong performance, focusing on managing customer accounts, onboarding new clients, and maintaining ongoing communication to meet service expectations.

The role involves monitoring performance, reviewing service schedules and invoices, and collaborating with operations to resolve issues. Prior experience in facilities or service industries is a plus.

Qualifications

• Customer-facing experience with account management is required.
• Strong written and verbal communication and reporting skills are essential.
• Foundational finance knowledge to support billing and invoicing.
• Analytical mindset to review account performance and suggest improvements.
• Experience in facilities, janitorial, or service-based industries is a plus.
• Proficiency with common office software and CRM tools.
• Excellent organizational skills and ability to manage multiple accounts.

Responsibilities

• Onboard new clients and maintain regular communication to ensure satisfaction.
• Monitor account performance and service delivery against agreed SLAs.
• Review service schedules and invoices; flag issues for operations.
• Collaborate with operations and field supervisors to resolve problems promptly.
• Prepare routine account reports and assist with basic financial activities.
• Maintain accurate records in company systems and support process improvements.

Skills

Customer service

Account management

Communication skills

Data analysis

CRM tools

Office software

Organization

Finance basics

Education

High school diploma

Associate or bachelor’s degree (plus)

Tools

CRM software

Microsoft Excel

Job description

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Simple Custodial Services LLC is a licensed, bonded, and insured commercial cleaning company serving the DFW Metroplex and East Texas. The company focuses on meeting and exceeding customer expectations for quality, service, and value through dependable cleaning solutions available 24/7/365. Simple Custodial Services emphasizes strong client relationships, aiming to be a trusted part of the routine that keeps workplaces cleaner, better, and healthier. The organization is committed to attention to detail, quality assurance, and safe, effective cleaning practices through careful employee screening, ongoing training, and routine supervisory checks, all while maintaining affordable pricing.

Role Description

The Account Specialist is a part-time, with the potential to become a full-time based on performance on-site role based in Longview, TX. This role is responsible for managing customer accounts, including onboarding new clients, maintaining regular communication, and ensuring service delivery meets agreed expectations. The Account Specialist will monitor account performance, review service schedules and invoices, and collaborate with operations and field supervisors to resolve issues promptly. Day-to-day tasks include responding to client inquiries, preparing account reports, supporting basic financial and billing activities, and identifying opportunities to enhance customer satisfaction and retention. The role also involves maintaining accurate records in company systems and assisting with process improvements related to account management.

Qualifications

• Strong customer-facing skills, including Customer Service and Account Management capabilities to build and maintain long-term client relationships.
• Solid Communication skills (written and verbal) to handle client inquiries, prepare reports, and coordinate with internal teams.
• Foundational Finance knowledge to support billing, invoicing, and basic account reconciliations.
• Analytical Skills to review account performance, interpret data, and recommend improvements.
• Prior experience in account coordination, client services, or a related role, preferably in facilities, janitorial, or service-based industries.
• Proficiency with office software (e.g., email, spreadsheets, CRM or account management tools).
• High level of organization, attention to detail, and ability to manage multiple accounts simultaneously.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.