Assistant Account Manager

Cooler Master USA; Fremont (CA); On-site; USD 72,000 - 95,000; Full time

Benefits offered by this job

Vacation days: 15

13+ paid holidays & 5 bonus holidays

Medical, Dental, Vision insurance

401(k) with company match

Life Insurance

Job summary

Cooler Master USA is seeking a Front-End Account Manager for CSPs in Fremont, CA. You will be the strategic link between engineering and key customers, driving early engagement from concept to mass production.

You will partner with HQ on NDAs, SOWs, and cross-functional teams, ensuring clear requirements and on-time delivery, while traveling as needed to maintain relationships and opportunities.

Qualifications

• 2+ years of Account Management or Business Development in IT infrastructure/data center/electronics.
• Strong communication and interpersonal skills; ability to travel to Asia.
• Technical literacy to discuss product roadmaps with customers.
• Bachelor’s degree; MBA or technical cert is a plus; bilingual (Chinese/English) preferred.

Responsibilities

• Serve as primary liaison between CSP customers and engineering teams.
• Lead early engagement, design-in phases, and strategic roadmap alignment.
• Close collaborations with HQ on NDAs, SOWs, and legal reviews.
• Coordinate cross-functional teams to capture requirements and ensure program alignment.
• Forecast demand and coordinate with supply chain for capacity during launches.

Skills

Account Management

Business Development

Strategic Relationship Building

Executive Communication

Travel Readiness

Education

Bachelor’s degree in Business/Engineering

Job description

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism, our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Position Overview

As a Front-End Account Manager specializing in Cloud Service Providers (CSPs), you will serve as the primary strategic link between our technical engineering teams and our key customers. This role is "front-end" focused, meaning you will lead the initial engagement, design-in phases, and strategic roadmap alignment to secure long-term partnerships and product placement.

The Front-End Account Manager is not a "maintenance" role; it is an architect of opportunity. You will be responsible for the "Concept to Mass production" lifecycle—capturing requirements before they are formalized into RFQs. Your success is measured by our inclusion in the customer’s program in the early phase and the seamless transition from initial concept to mass production readiness.

Key Responsibilities

• Strategic Relationship Management: Act as one of the main points of contact for CSP GCM, OPM, Engineering and Quality team, fostering deep relationships to understand their unique infrastructure needs and any main role changing in Org.
• Opportunity Identification: Proactively identify new business opportunities within the CSP ecosystem, focusing on custom hardware solutions and technical innovations. Provide regular projects updates to the manager and drive timely completion tasks.
• NDA and SOW Management: Collaborate with HQ to finalize the commercial agreements with client, including 3-way NDAs, program SOW, and specialized legal reviews.
• Cross-Functional Communication: Coordinate between the customer and our internal customer focus team and cross-function team like engineering, manufacturing, sourcing, quality and after service teams to ensure capturing all customer requirements, align the account strategy and deliver timely info. Upon customer’s inquires.
• Capacity Planning: Build up good communication channel with customer GCM and GSM to understand the latest demand and forecast change to collaborate with customer focus team and supply chain to manage demand forecasting and capacity planning, ensuring peak quantity requirements are met during critical launch windows.

Qualifications

• Experience: 2+ years of experience in Account Management or Business Development, specifically within the IT infrastructure, data center, tier one consumer electronics or semiconductor industries.
• Communication and Resilience: Superb communication and interpersonal skills and ability to travel to Asia when necessary.
• Technical Literacy: Ability to discuss company product and familiar to customer product roadmap.
• Communication: Exceptional professional communication skills, with the ability to refine complex technical or legal updates into clear, actionable executive summaries.
• Education: Bachelor’s degree in Business, Engineering, or a related working experience; MBA or technical certification is a plus.
• Bilingual in Chinese and English is preferred.

Preferred Skills

• Factory experience related to Thermals, Mechanical components, Infra..
• Experience managing complex, multi-party, multi-program coordination and business negotiations.
• Familiarity with industrial project management and technical documentation (e.g., program NPI management, product drawings, and thermal components etc).
• Ability to host and lead high-level professional summits, and on-site supplier consultations.
• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match
• Employment type: Full Time
• Location: On-site at Fremont, CA

For Pay Transparency-Compensation Description (Annually)

The base salary range for this position in the selected city is $72,000 - $95,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).