Senior Quality Failure Analysis Engineer

Cooler Master USA; Fremont (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Cooler Master USA in Fremont, CA is seeking a Failure Analysis Quality Engineer to identify, investigate, and resolve issues in liquid cooling systems, including CDUs and manifolds. The role leads failure investigations, root-cause analysis, and long-term quality improvements across manufacturing and design.

The ideal candidate has hands-on problem-solving skills, 6+ years in QA or failure analysis, experience with 8D, FMEA, and ISO 9001, and the ability to work cross-functionally with

Qualifications

• Bachelor's degree in Mechanical/Industrial Engineering or related field preferred; hands-on experience encouraged.
• 6+ years in Failure Analysis or related Quality roles.
• Strong troubleshooting and root-cause analysis skills.
• Experience with 8D, 5 Why, Fishbone, and FMEA.
• Familiarity with ISO 9001 quality systems.
• Experience with liquid cooling systems and CDUs.
• Ability to read and interpret engineering drawings.
• Excellent analytical, organizational, and communication skills.
• Knowledge of data center infrastructure and server hardware.
• Proficiency with Minitab for statistical analysis.
• Mandarin preferred for collaboration with Taiwan HQ.

Responsibilities

• Lead investigations of product failures, defects, and customer quality issues.
• Identify root causes via troubleshooting, data analysis, tests, and failure analyses.
• Apply 8D, 5 Why, Fishbone, and FMEA methodologies.
• Develop failure analysis reports with findings and actions.
• Own issues from detection to resolution; drive corrective actions.
• Coordinate with Engineering, Manufacturing, Supply Chain, and suppliers.
• Verify effectiveness and containment of corrective actions.
• Support manufacturing: troubleshoot CDU products and related systems.
• Analyze quality trends and participate in NPI risk mitigation.

Skills

Root cause analysis

Troubleshooting

Cross-functional collaboration

Analytical thinking

Communication skills

Problem-solving methodologies (8D, 5-<

Reading engineering drawings

Manufacturing quality

Quality documentation

Mandarin proficiency (preferred)

Education

Bachelor's degree in Mechanical/Industrial Engineering or related field

Tools

Minitab

Job description

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism, our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Position Overview

The Failure Analysis Quality Engineer is responsible for identifying, investigating, and resolving product and manufacturing issues related to liquid cooling systems, including CDUs, manifolds, and associated components. This role serves as the primary owner of failure investigations, driving root cause identification, corrective actions, and long-term quality improvements across manufacturing, suppliers, and product design.

The ideal candidate is a hands‑on problem solver who enjoys troubleshooting complex issues and working cross-functionally to eliminate recurring failures.

Key Responsibilities and Accountabilities

• Lead investigations of product failures, manufacturing defects, and customer-reported quality issues.
• Identify root causes through hands‑on troubleshooting, data analysis, testing, and failure analysis techniques.
• Utilize structured problem-solving methodologies including 8D, 5 Why Analysis, Fishbone Diagrams, and FMEA.
• Develop and document failure analysis reports with clear findings and recommended actions.

Problem Resolution

• Own quality issues from initial detection through final resolution.
• Coordinate with Engineering, Manufacturing, Supply Chain, and Suppliers to implement corrective actions.
• Verify effectiveness of corrective actions and ensure permanent resolution of recurring issues.
• Drive containment activities when urgent quality issues arise.

Product & Manufacturing Support

• Troubleshoot mechanical, electrical, and fluid-system issues associated with CDU products.
• Support production teams in resolving assembly, testing, and process-related quality problems.
• Analyze quality trends and identify opportunities for process and product improvements.
• Participate in NPI activities to proactively identify and mitigate potential failure modes.

Customer & RMA Support

• Analyze returned products and customer failures to determine root causes.
• Support customer quality investigations and provide technical findings.

Work closely with field service teams to resolve product reliability concerns.

Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing, or a related technical field is preferred. Candidates with equivalent hands‑on manufacturing or failure analysis experience are encouraged to apply.
• 6+ years of experience in Failure Analysis, Quality Engineering, Manufacturing Quality, Reliability Engineering, or a related field.
• Strong troubleshooting and root cause analysis skills.
• Experience using structured problem-solving methodologies such as 8D, 5 Why Analysis, Fishbone Diagram, and FMEA.
• Familiarity with ISO 9001 quality management systems.
• Hands‑on experience investigating mechanical, electrical, fluid, or electromechanical system failures.
• Ability to read and interpret engineering drawings, specifications, and technical documentation.
• Strong analytical, organizational, and communication skills.
• Ability to work cross‑functionally to drive issue resolution and corrective actions.
• Experience with liquid cooling systems, CDUs, pumps, heat exchangers, valves, manifolds, or thermal management products.
• Experience supporting manufacturing operations, RMA analysis, or customer quality investigations.
• Familiarity with data center infrastructure, server hardware, or industrial equipment.
• Experience with reliability testing, failure analysis laboratories, or validation testing.
• Experience with statistical analysis tools such as Minitab.
• Mandarin Chinese proficiency is highly preferred to support collaboration with Taiwan headquarters and Asia-based engineering and manufacturing teams.
• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• Advanced health plan options with employer‑subsidized out‑of‑pocket premiums
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match
• Employment type: Full Time
• Location: On-site at Fremont, CA

For Pay Transparency-Compensation Description (Annually)

The base salary range for this position in the selected city is $110,000 - $150,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice.

We are an Equal Opportunity Employer (E.E.O.).