Asset Recovery & Collections Specialist

Whip, Inc.; United States; Remote; USD 8.300 - 17.000; Vollzeit

Zusammenfassung

Whip, Inc. is seeking a Repossession & Collections Coordinator to track overdue accounts and coordinate vehicle recoveries. You will reach out to renters by phone and SMS, arrange extensions or returns, and act as a first line of defense against asset loss.

In this role you will work with on-site staff and tow providers, maintain precise records in the CRM, and navigate state repossession laws. A background in repossession or collections, plus comfort with high-stress conversations, is essential

Qualifikationen

• Proven experience in repossession, collections, skip tracing, or asset recovery.
• Hands-on experience with GPS vehicle tracking systems, license plate recognition tools, or recovery management platforms.
• Familiarity with state-specific repossession laws, compliance requirements, and industry best practices.

Aufgaben

• Own the late rental pipeline — quickly identify overdue accounts, reach out to renters via phone, SMS, and other means, and secure payment extensions or arrange immediate returns.
• Investigate and locate hard-to-reach drivers, using creative tactics when necessary.
• Coordinate with on-site staff and tow providers for repossessions as a last resort, ensuring safe and timely retrieval of vehicles.
• Keep track of the whereabouts of late vehicles and disable/re-enable access to vehicles as necessary.
• Keep meticulous records of all communications, payment arrangements, and recovery actions in our system.
• Act as the first line of defense in preventing vehicle abandonment or loss.
• Report risk trends and unresolved cases to management with recommended next steps.

Kenntnisse

Negotiation

Communication

Organization

Resilience

Problem solving

Ausbildung

High school diploma

Tools

GPS vehicle tracking systems

CRM tools

Jobbeschreibung

Whip, Inc. is seeking a Repossession & Collections Coordinator to track overdue accounts and coordinate vehicle recoveries. You will reach out to renters by phone and SMS, arrange extensions or returns, and act as a first line of defense against asset loss.

In this role you will work with on-site staff and tow providers, maintain precise records in the CRM, and navigate state repossession laws. A background in repossession or collections, plus comfort with high-stress conversations, is essential