Asset Recovery & Collections Specialist

Wilber Group; Bloomington (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Disability – Short and Long Term

PTO and paid holidays

401k with Match

Life insurance 25k

Uncapped commission

Free breakfast

Career path with wage increases

Job summary

Wilber Group in Bloomington, IL seeks self-driven collectors for a full-time role on our Recovery team. You will handle outbound calls, explain claims, and work to recover assets while earning uncapped commissions.

The base wage starts at $19/hour, with $21/hour for bilingual Spanish speakers, plus growth and bonuses. Candidates should be organized, detail-oriented, with strong communication and the ability to deescalate conflicts.

Qualifications

• High school diploma or GED required.
• Strong communication and organizational skills.
• Ability to deescalate conflicts and adapt to change.
• Customer service or sales experience preferred.
• Proficient with computer-based systems.

Responsibilities

• Make outbound calls to customers/debtors informing of claims filed.
• Provide clarity on filed claims and answer inquiries.
• Process payments via card and ACH accurately.
• Notate conversations and payments in files.
• Negotiate repayment plans to recover assets for clients.
• Learn company software and applicable laws to ensure compliance.

Skills

Strong communication skills

Well organized

Attention to detail

Deescalation of conflict

Computer proficiency

Customer service or sales experience

Adaptable to change

Multi-tasking

Education

High school diploma or GED

Job description

Wilber Group in Bloomington, IL seeks self-driven collectors for a full-time role on our Recovery team. You will handle outbound calls, explain claims, and work to recover assets while earning uncapped commissions.

The base wage starts at $19/hour, with $21/hour for bilingual Spanish speakers, plus growth and bonuses. Candidates should be organized, detail-oriented, with strong communication and the ability to deescalate conflicts.