Asset Protection Investigator and Emergency Response Leader

Nordstrom, Inc.; Towson (MD); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Merchandise discount

Job summary

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, associates, and merchandise.

You will work with the Emergency Response Team to prepare for and respond to emergencies, while reducing shrinkage and investigating theft using surveillance and RFID data. You will need a valid security license in applicable states and the ability to make quick, well-judged decisions in a fast-paced environment.

Qualifications

• Ability to make and be accountable for decisions in a fast-paced environment.
• Clear and concise verbal and written communication skills.
• Strong interpersonal skills and ability to maintain confidentiality.
• Calm demeanor when addressing safety issues and aggressive behavior.
• Willingness to work a flexible schedule based on business needs.

Responsibilities

• Resolve theft with sound judgment and compliant to policy and AP leadership guidance.
• Identify theft trends via technology, reporting, and surveillance.
• Lead shrinkage reduction by executing action plans and standards.
• Support internal theft investigations with exception reports and surveillance.
• Investigate internal theft by gathering evidence with AP Leadership and Investigation teams.
• Use video systems to monitor activity and aid investigations.
• Monitor merchandise movement using RFID data for item-level investigations.
• Maintain store safety and security for customers and employees during incidents.
• Lead security audits and shrinkage-awareness training within the store.
• Participate in the Emergency Response Team and conduct training including First Aid.
• Prepare and submit reports for high-profile incidents and investigations.
• Testify in court when summoned and liaise with local law enforcement.
• Build cross-functional partnerships with store leaders and local authorities.

Skills

Decision making

Good judgement

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Calm demeanor

Flexible schedule

Tools

Video surveillance systems

RFID data analysis

Job description

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, associates, and merchandise.

You will work with the Emergency Response Team to prepare for and respond to emergencies, while reducing shrinkage and investigating theft using surveillance and RFID data. You will need a valid security license in applicable states and the ability to make quick, well-judged decisions in a fast-paced environment.