Asset Protection & Guest Experience Specialist

Green Thumb Industries (GTI); Dracut (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Green Thumb Industries (GTI) and RISE Dispensaries are seeking an Asset Protection Specialist to blend hospitality with safety leadership. You will be the welcoming face, ensuring guests feel safe, respected, and cared for while upholding compliance and brand values.

The role emphasizes proactive guest interaction, mobility on the floor, and collaboration with store teams to deter incidents and support a seamless customer journey.

Qualifications

• At least one year of customer-facing or concierge experience preferred.
• Familiarity with POS systems and compliance technology preferred.
• Security, military, or law enforcement experience is a plus.

Responsibilities

• Greet guests and manage check-in with warmth and professionalism.
• Monitor entry points and assist with safety and guest flow.
• De-escalate situations with empathy and clear communication.
• Support store operations on safety, cleanliness, and compliance.
• Report safety or security incidents and assist in emergency procedures.

Skills

Customer facing

POS systems

Security awareness

Tools

POS systems

Compliance software

Job description

Green Thumb Industries (GTI) and RISE Dispensaries are seeking an Asset Protection Specialist to blend hospitality with safety leadership. You will be the welcoming face, ensuring guests feel safe, respected, and cared for while upholding compliance and brand values.

The role emphasizes proactive guest interaction, mobility on the floor, and collaboration with store teams to deter incidents and support a seamless customer journey.