Asset Manager/Technical Support

JPS Tech Solutions; Arkansas; On-site; USD 52,000 - 80,000; Full time

Job summary

Arkansas Game & Fish Commission is seeking an IT Asset Manager/Field IT Support Technician to provide asset management and hands-on technical support for end users statewide. You will manage assets from procurement to decommissioning, enforce licensing, maintain CMDB, and partner with procurement to optimize software and hardware costs.

The role requires travel ~2 days per week across Arkansas, with on-site responsibilities for desktops, laptops, and mobile devices, and field leadership for

Qualifications

• 3+ years of experience in Helpdesk or Field technician support.

Responsibilities

• Lifecycle Management: track and manage IT hardware and software assets.
• Software Asset Management: monitor license utilization and manage vendor audits.
• Inventory Control: maintain AMDB/CMDB for real-time asset tracking.
• Procurement & Vendor Relations: review contracts and negotiate pricing.
• Governance & Compliance: establish ITAM policies and workflows.
• Ticketing & Documentation: manage support requests and document configurations.
• Reporting & Analytics: generate reports on asset utilization and lifecycle.
• End-User Support: support for desktops, laptops, and mobile devices across field offices.
• Field Assistance: provide on-site technical leadership and troubleshooting.

Skills

Customer service

Communication

End-User Hardware Support

Helpdesk/Field tech support

ITAsset Management

ITSM/ITAM Tools

Problem solving

Independent field work

Education

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field

CompTIA A+

CSAM

CHAMP

ITIL v4

Tools

Freshservice ITSM

NinjaOne RMM

Google Workspace

Job description

Short Description

The Arkansas Game & Fish Commission IT Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users.

Job description

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You’ll be the go-to expert providing IT asset management and hands‑on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You’ll Do

• Lifecycle Management:Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management:Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control:Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real‑time inventory tracking across remote and on‑premise teams.
• Procurement & Vendor Relations:Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance:Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation:Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics:Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support:Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance:Serve as the “eyes and ears” in the field, providing on‑site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications

• 3+ years of experiencein each of the following:
• Helpdesk or Field technician support
• End User Hardware Support (laptops, desktops, mobile devices)
• IT Asset Management
• ITSM/ITAM Tools
• Software installation and maintenance
• Exceptional customer service skillswith a commitment to user satisfaction
• Strong communication abilitiesfor technical and non-technical audiences

Preferred Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Freshservice ITSM/ITAM
• NinjaOne RMM
• Google Workspace administration experience
• Experience in government or conservation organizations
• Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

• Windows 11 operating systems
• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

What We’re Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Skill matrix

• IT Asset Management – Required
• ITSM/ITAM tool administration – Required
• Helpdesk or Field Technician Support – Required
• Software installation and maintenance – Required
• End-User Hardware Support – Required
• A+/CSAM/CHAMP/ITIL related certification – Required
• NinjaOne RMM – Highly desired
• Freshservice ITSM – Highly desired