IT Asset Manager/Field Technical Support

Hanker Systems, Inc.; Little Rock (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

Hanker Systems, Inc. is seeking a skilled IT Asset Manager and Technical Support Specialist to oversee the lifecycle of IT assets, strengthen security, and ensure compliance across our Arkansas-based infrastructure.

In this role you will manage hardware and software inventories, support end users across field offices, coordinate procurement with vendors, and drive improvements in asset tracking, reporting, and IT service delivery.

Qualifications

• 3+ years in helpdesk or field technician support.
• Experience in software installation and maintenance.
• Exceptional customer service and communication skills.

Responsibilities

• Oversee IT asset lifecycle from acquisition to decommissioning.
• Manage software license utilization and audits.
• Maintain AMDB/CMDB inventories for real-time tracking.
• Coordinate procurement with vendors and internal teams.
• Provide on-site field support across offices and remote sites.

Skills

Lifecycle Management

Software Asset Management

Inventory Control

Procurement & Vendor Relations

Governance & Compliance

Ticketing & Documentation

Reporting & Analytics

End-User Support

Field Assistance

Education

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field

Tools

Freshservice ITSM/ITAM

Active Directory

Remote monitoring tools

Job description

We are seeking a highly skilled IT Asset Manager and Technical Support Specialist to join our dynamic technology team. This role is pivotal in overseeing the lifecycle of IT assets, ensuring optimal management, security, and compliance across the organization’s infrastructure. The successful candidate will provide expert technical support, manage hardware and software inventories, and lead initiatives to enhance IT service delivery. This position offers an exciting opportunity to contribute to a resilient and innovative IT environment by leveraging extensive technical expertise and leadership capabilities.

What You'll Do

• Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
• Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to offices statewide (average 2 days per week) with and without personnel using vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications

3+ years of experience in each of the following:

• Helpdesk or Field technician support
• Software installation and maintenance

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Freshservice ITSM/ITAM
• Experience in government or conservation organizations
• Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

What We’re Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.