AGFC IT Asset Manager/Technical Support

TeamSoft; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

TeamSoft seeks an IT Asset Manager / Technical Support professional to support field end-users across Arkansas and manage full lifecycle IT assets. You will ensure reliable equipment, software, and infrastructure align with conservation efforts through hands-on technical work and asset governance.

The role combines hardware/software troubleshooting with asset management, requiring 3+ years in ITAM, ITSM, and end-user support, plus state travel and a valid driver’s license.

Qualifications

• ITAM: 3+ years of experience.
• ITSM/ITAM tool administration: 3+ years.
• Helpdesk/field technician support: 3+ years.
• End-user hardware support: 3+ years.
• Software installation & maintenance: 3+ years.
• IT certifications: CompTIA A+, CSAM, CHAMP, ITIL v4, or similar.
• NinjaOne RMM: hands-on experience desired.
• Freshservice ITSM/ITAM: hands-on experience desired.
• Driver's license and active auto insurance for state vehicle use required.

Responsibilities

• ITAM & Lifecycle Management: Track and manage hardware and software assets from acquisition to decommissioning; maintain AMDB/CMDB accuracy.
• Software Asset Management & Compliance: Enforce software request protocols, monitor license utilization, prevent over-licensing, and manage vendor audit readiness.
• Procurement & Governance: Collaborate with fiscal teams to review renewals, negotiate pricing, and enforce ITAM approval workflows.
• Technical & Field Support: Provide hands-on hardware/software troubleshooting for desktops, laptops, and mobile devices; assist with imaging and LAN connectivity across field offices.
• Ticketing & Reporting: Manage service requests via ticketing portals, maintain documentation, and generate reports on asset costs, risks, and refresh cycles.
• Statewide Travel: Travel to client offices statewide (average 2 days/week) using provided vehicles.

Skills

IT Asset Management

ITSM Tooling

Helpdesk Support

End-User Hardware

Software Installation

IT Certifications

NinjaOne RMM

Freshservice ITSM/ITAM

Google Workspace Administration

Driver's License

Tools

NinjaOne RMM

Freshservice ITSM/ITAM

Job description

Job Title

IT Asset Manager / Technical Support

Client

Direct State Client

Location

Little Rock, AR (Field travel statewide approx. 2 days/week via state vehicle)

Position Type

Contract (40 Hours/Week) | On-Site Only

Position Summary

Join the client as a Field IT Support Technician and Asset Manager. This role combines hands‑on technical support for field end-users across Arkansas with full‑lifecycle IT Asset Management (ITAM). You will serve as the primary link ensuring state field operations have reliable equipment, software, and infrastructure to support conservation efforts.

Key Responsibilities

• ITAM & Lifecycle Management: Track and manage hardware and software assets from initial acquisition through active maintenance to secure decommissioning; maintain AMDB/CMDB database accuracy.
• Software Asset Management & Compliance: Enforce software request protocols, monitor license utilization, prevent over‑licensing, and manage vendor audit readiness.
• Procurement & Governance: Collaborate with fiscal teams to review hardware/software renewals, negotiate vendor pricing, and enforce ITAM approval workflows.
• Technical & Field Support: Provide hands‑on hardware/software troubleshooting for desktops, laptops, and mobile devices; assist with imaging and LAN connectivity across field offices.
• Ticketing & Reporting: Manage service requests via ticketing portals, maintain detailed system documentation, and generate regular reports on asset costs, risks, and refresh cycles.
• Statewide Travel: Travel to client offices statewide (average 2 days/week) using provided vehicles.

Qualifications & Skill Requirements

• IT Asset Management (ITAM): Required — 3+ years of experience
• ITSM / ITAM Tool Administration: Required — 3+ years of experience
• Helpdesk / Field Technician Support: Required — 3+ years of experience
• End-User Hardware Support (Laptops, Desktops, Mobile): Required — 3+ years of experience
• Software Installation & Maintenance: Required — 3+ years of experience
• IT Certifications: Required — CompTIA A+, CSAM, CHAMP, ITIL v4, or similar
• NinjaOne RMM: Highly Desired — Hands‑on experience
• Freshservice ITSM/ITAM: Highly Desired — Hands‑on experience
• Google Workspace Administration: Desired — Operational experience
• Driver Requirements: Required — Valid Driver's License and active auto insurance for state vehicle usage

Technical Environment

• Operating Systems: Windows 11, iOS, Android
• Directory & Management: Active Directory, Remote Monitoring & Management (RMM), MDM tools
• Security & Networking: Antivirus/security software, Network Monitoring & Discovery tools
• Primary Platforms: Freshservice, NinjaOne RMM

#INDTS

TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.