IT Help desk technician

ATC; Little Rock (AR); On-site; USD 52,000 - 72,000; Full time

Job summary

Arkansas Game and Fish Commission is seeking a Field IT Support Technician to serve as a vital link for tech support across statewide operations. You will handle IT asset management, end-user support for Windows, iOS, and Android across field offices, and coordinate with procurement for licenses and hardware.

The role requires traveling to AGFC offices statewide (average 2 days per week) with on-site leadership for imaging and LAN connectivity issues.

Qualifications

• 3+ years in helpdesk or field technician support.
• Software installation and maintenance experience.
• Exceptional customer service with user satisfaction focus.
• Strong communication for technical and non-technical audiences.

Responsibilities

• Lifecycle management of IT assets from acquisition to decommissioning.
• Software license management and vendor coordination.
• Maintain AMDB/CMDB inventory across remote and on-prem teams.
• Procure and negotiate enterprise software/hardware contracts.
• Establish ITAM policies and automated asset tracking workflows.
• Ticketing and documenting system configurations.

Skills

Helpdesk support

Field technician

Customer service

Communication skills

Education

Bachelor's degree in Computer Science/IS/Business

Tools

Freshservice ITSM/ITAM

Active Directory

MDM tools

Job description

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

• Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
• Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications

• 3+ years of experience in each of the following:
  • Helpdesk or Field technician support
  • Software installation and maintenance
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Freshservice ITSM/ITAM
• Experience in government or conservation organizations
• Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.