Asset Management Desk-Side SME | ITIL & Automation

HCL Technologies Limited; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking an SME in Desk Side Services within AMT Asset Management Software. You will impact operational efficiency by developing and maintaining asset management solutions, aligning with ITIL practices, and supporting ongoing client requests.

You will collaborate with cross-functional teams, mentor colleagues, review change plans, analyze performance data, and deliver quality code and documentation.

Qualifications

• Knowledge of Asset Management Services and ITIL processes.
• Strong analytical and problem-solving skills for root cause and trend analysis.
• Excellent communication, presentation, and stakeholder engagement.
• Ability to create and maintain SOPs and knowledge-sharing resources.

Responsibilities

• Ensure timely resolution of escalated incidents within Asset Management Services.
• Mentor team members on best practices and maintain SOPs.
• Review change orders and participate in capacity planning.
• Engage with customers to gather feedback and improve satisfaction.
• Analyze performance data and prepare reports for stakeholders.

Skills

Asset management

Analytical thinking

Problem solving

Communication skills

Documentation

Education

ITIL Foundation Certification

Asset Management Best Practices Certification

Job description

HCL Technologies Limited in the United States is seeking an SME in Desk Side Services within AMT Asset Management Software. You will impact operational efficiency by developing and maintaining asset management solutions, aligning with ITIL practices, and supporting ongoing client requests.

You will collaborate with cross-functional teams, mentor colleagues, review change plans, analyze performance data, and deliver quality code and documentation.