Asset Management Engineer - Desk-Side & ITIL Tools

HCLTech; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management, ITIL processes, and delivering high-quality support while aligning with company standards for quality and cost.

The engineer will collaborate to deliver reliable solutions, respond to client requests, and uphold service levels through timely incident resolution, knowledge base updates, and coaching analysts to strengthen the

Qualifications

• In-Depth knowledge of asset management services and tools.
• Strong analytical and problem-solving skills.
• Proficient in ticketing systems and incident management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skills

Asset management knowledge

Analytical and problem-solving skills

Ticketing systems and incident mgmt

Excellent communication and Interp.

Education

ITIL Foundation Certification

Asset Management Certification

Job description

HCL Technologies Limited in the United States is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management, ITIL processes, and delivering high-quality support while aligning with company standards for quality and cost.

The engineer will collaborate to deliver reliable solutions, respond to client requests, and uphold service levels through timely incident resolution, knowledge base updates, and coaching analysts to strengthen the